On course for success

Ace Your Customer Service

 

Programme Overview

In the current landscape of our service industry, businesses and companies must strive to provide top-notch customer service to maintain competitiveness in the market. Achieving ‘top of mind
awareness’ within their customer base requires a commitment to customer advocacy. This involves ensuring that representatives of businesses and companies consistently and professionally provide high level customer service and care.

This dynamic and interactive 3-day programme is designed to equip participants with essential knowledge, skills, and techniques for delivering exceptional customer service. The goal is to achieve customer satisfaction in every interaction. Participants will gain the confidence to adeptly handle and serve customers by applying key skills and attributes, creating positive and memorable experiences for customers when they enter business premises.

Programme Objectives

  • Understand and appreciate the importance of delivering high-quality Customer Service and Customer Care.
  • Understand the key elements that ensure constant care is delivered to customers.
  • Understand and apply the required attributes and skills when handling and serving customers.
  • Apply the correct way to respond effectively and professionally to customers verbally and in writing.
  • Appreciate factors contributing to customers’ needs and behaviours.
  • Confidently serve and handle the different types of customers.
  • Project a lasting impression on the customers of the staff and the company they represent.
  • Provide memorable Customer Service, Customer Care and Customer Experience.

Who Should Attend

This programme is suitable for frontline and customer-facing staffs that serve customers regularly and are keen to sharpen and improve their customer service and customer care skills.

Methodology

  • Work exercise, group work and participants’ presentation.
  • Learning enhancement activities with facilitated group/individual review and feedback sessions.
  • Sharing of best practices by our trainer/consultant from actual work application and experience.

Programme Dates

Date Time
27 – 29 August 2024 8:30 am – 12:00 pm
1:30 pm – 5:00 pm

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $ 800 $ 800

 

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