Technical

Programme Category Technical Focus Artificial Intelligence Mode Face-to-Face Dates Session 1 - 13 - 14 May 2026 Session 2 - 15 - 16 June 2026 Session 2 - 3 - 4 Aug 2026

OVERVIEW

With the rise of AI comes great responsibility. This course empowers learners to critically assess the ethical and social implications of AI use. From data privacy to algorithmic fairness, learners will explore how to ensure AI remains transparent, accountable, and inclusive.

OBJECTIVES

• Understand key ethical concerns related to AI systems and usage.
• Recognise algorithmic bias, data privacy risks, and misinformation.
• Explore AI governance frameworks and inclusive design principles.
• Develop awareness of responsible AI adoption and its societal impact.

WHO SHOULD ATTEND

This programme is designed for professionals involved in the design, deployment, or oversight of Artificial Intelligence (AI) systems, including:

• Business leaders and policymakers involved in digital transformation or AI strategy.
• Data scientists, analysts, and AI developers responsible for building and testing AI systems.
• Risk, compliance, and governance officers ensuring ethical and regulatory alignment.
• IT and cybersecurity professionals managing data integrity and system accountability.
• Academics, researchers, and educators exploring ethical AI frameworks.
• Public sector officers and corporate decision-makers seeking to implement responsible AI policies within their organisations.

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Programme Category Technical Focus Human Resource Mode Face-to-Face Dates Session 1 - 15 - 16 April 2026 Session 2 - 8 - 9 June 2026 Session 2 - 17 - 18 Aug 2026

OVERVIEW

Translating strategy into measurable performance is often where organisations struggle. This programme focuses on bridging that gap by helping participants define clear Key Result Areas (KRA) and Key Performance Indicators (KPI) that align directly with organisational goals.

You will learn how to apply a structured approach to cascading strategy from the corporate level down to departments and individuals, ensuring every team member’s contribution is measurable and relevant. The programme uses the SCS Management Planning Framework, which supports alignment across all levels—whether your organisation uses the Balanced Scorecard or another model.

Through guided exercises, you’ll develop KRAs and KPIs linked to your actual work area, creating a ready-to-use performance plan that connects daily operations with strategic outcomes.

OBJECTIVES

• Translate organisational strategy into departmental and individual KRAs and KPIs.
• Cascade goals effectively across different management levels.
• Develop measurable targets that link daily activities to strategic outcomes.
• Convert KRAs and KPIs into actionable performance plans with clear timelines.
• Strengthen accountability and performance alignment within your team or department.

WHO SHOULD ATTEND

• Managers and heads of departments responsible for translating organisational strategy into measurable outcomes.
• Team leaders and supervisors involved in setting, tracking, or reviewing performance goals.
• HR and talent development officers overseeing performance management systems.
• Planning, strategy, and corporate performance officers supporting organisational goal alignment.
• Executives preparing to move into managerial or performance management roles.

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Programme Category Technical Focus Training Mode Face-to-Face Dates Session 1 - 11-14 May 2026 Session 2 - 22-25 June 2026

OVERVIEW

Here is your opportunity to be advanced as a Training Professional. This programme, created by Dr Palan, the author of The Magic of Making Training FUN!!®, is designed to produce world class trainers.

This is a programme for all professionals interested in delivering high impact training sessions. At this advanced training professional workshop from SMR HR Group, one of the world’s largest HRD training firms, you will learn strategies and techniques to make your training sizzle. You will learn how to make training FUN, enthusiastic, learner-centered, experiential, and with ensured transfer of learning. The SMR accreditation associates you with a select group of exceptional trainers, who are recognised locally and internationally for their high impact training methods.

OBJECTIVES

• Use high impact training and facilitating tools with adult learning principles to deliver content.
• Identify learning styles of learners.
• Use FUN tools to engage learners and accelerate learning.
• Use the 5 I’s to introduce content, involve participants, interact with learners, instruct activity, and intensify learner retention.
• Use experiential learning strategies to maximise learning.

WHO SHOULD ATTEND

The Advanced Training Professional (ATP) programme is specifically designed for professionals who are eager to enhance their competency development skills and make a significant impact within their organisations. This programme is ideal for HR professionals, talent management specialists, learning and development practitioners, and individuals responsible for designing and implementing competency frameworks. Whether you are an experienced professional looking to deepen your knowledge or a rising star seeking to broaden your skill set, this programme provides the perfect platform to expand your expertise in competency development and take your career to new heights.

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Programme Category Technical Focus Processes Mode Face-to-Face Dates Session 1 - 10-11 Aug 2026 Session 2 - 14 - 15 Sept 2026 Session 3 - 4 - 5 Nov 2026

OVERVIEW

Every organisation relies on business processes to deliver results, and the efficiency of those processes ultimately determines success. This interactive two-day programme introduces practical tools and techniques to analyse, map, and improve processes with a focus on objectives, risks, and customer outcomes.

Participants will engage in hands-on exercises, case studies, and real-world applications to build the skills needed to identify process gaps, streamline workflows, and drive operational excellence. The programme is relevant to anyone seeking to enhance process performance, create efficiencies, and deliver better value to stakeholders.

OBJECTIVES

• Recognise the various purposes and roles of process improvement in audit and review activities.
• Understand the interrelationships, roles, and impacts of objective and risk on processes.
• Understand how and when to apply the various tools — process mapping, customer mapping, spaghetti mapping, and RACI matrices.
• Understand techniques to use while interviewing that facilitate information gathering.
• Apply the tools in various business situations.
• Analyse documentation during and after development to identify potential issues and solutions related to efficiency and effectiveness.
• Create visual representations (maps) of processes to facilitate process analysis.

WHO SHOULD ATTEND

Professionals or individuals who wish to strengthen their skills in analysing and improving business processes.

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Programme Category Technical Focus Training Mode Face-to-Face Dates Session 1 - 21-23 September 2026 Session 2 - 16-18 November 2026

OVERVIEW

This programme covers the entire end-to-end training cycle, including planning and preparing for a training event, managing the learning environment, and engaging participants in the classroom, and how a trainer can support post-training application activities. This programme will also cover training techniques, classroom environment and creating learning materials.

OBJECTIVES

• Describe the purpose of training and development
• Plan and prepare for effective training sessions
• Deliver content using a variety of training techniques
• Plan application of learning.

WHO SHOULD ATTEND

• Aspiring and new
• Subject-matter experts (SMEs)
• Managers, supervisors, and team leaders
• Other professionals and company employees 

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Programme Category Technical Focus Developing Effective Solutions Mode Face-to-Face Dates Session 1 - 28 - 29 April 2026 Session 2 - 10 - 11 June 2026 Session 3 - 21 - 22 July 2026

OVERVIEW

Root Cause Analysis (RCA) is a 2-day programme that focuses on quality management process through which organisations investigate the underlying cause of a problem, issue, or incident after it has occurred. In any organisation, issues and problems are inevitable - even in the best of circumstances. While it may be tempting to address only the symptoms as they arise, doing so is inherently reactive and often leads to recurring and worsening problems.

OBJECTIVES

• Assist organisations in identifying the true root cause of a problem.
• Take appropriate corrective actions and develop preventive measures to avoid future occurrences.
• Implement solutions that address the underlying issue, leading to more efficient overall operations.

WHO SHOULD ATTEND

Professionals across all levels—from frontline supervisors to top management—who are responsible for quality, operations, process improvement, project management, and maintaining organisational performance. This includes roles like engineers, quality specialists, production managers, logistics personnel, and continuous improvement teams, as well as anyone seeking to prevent recurring issues and improve efficiency.

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Programme Category Technical Focus MS Excel Dashboard Mode Face-to-Face Dates Session 1: 11 - 13 Aug 2026 Session 2: 26 - 28 Oct 2026 Session 3: 24 - 26 Nov 2026

OVERVIEW

A 3-day programme introduces participants to more Excel functions for use in their Dashboards. This programme requires participants to continue generating summarised data for their Dashboards and introduces a technique to display a lot of data within a limited space. Participants will also learn Excel features that can be used to clean and prepare data for use in Dashboards. The programme culminates in a role-play exercise where participants take on the role of describing a Dashboard for others to build.

OBJECTIVES

• Teach participants a way to display a lot of data within a limited space.
• Teach participants more Excel functions that can be used to generate data for Dashboards.
• Teach participants Excel features that can be used to clean data for use in Dashboards.

WHO SHOULD ATTEND

Suited for any personnel that uses Microsoft Excel to analyse and prepare management reports, especially administrative, operational and middle management staff.

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Programme Category Technical Focus MS Excel Dashboard Mode Face-to-Face Dates Session 1 - 20 - 21 July 2026 Session 2 - 31 Aug - 1 Sept 2026 Session 3 - 5 - 6 Oct 2026

OVERVIEW

The Intermediate syllabus introduces using powerful Excel functions and form controls on your Dashboard. This overcomes the limitations of PivotTables while also opening up the possibility of unique Dashboard interactions.

OBJECTIVES

• Create dashboards using advanced Excel functions and logic.
• Introduce participants to generating their own summarised data for use in Dashboards by using Excel functions.
• Incorporate interactivity through Form Controls and conditional visual elements.
• Apply the use of Data Bars and Sparklines in Dashboards.
• Apply design techniques for clean, functional dashboards that update automatically

WHO SHOULD ATTEND

This programme is designed for professionals who already use Microsoft Excel for data analysis and reporting and want to advance their skills in creating dynamic, interactive dashboards.

Ideal participants include:

• Administrative and operational staff preparing regular management reports
• Analysts and officers responsible for tracking KPIs and performance metrics
• Middle management staff who need to present data-driven insights

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Programme Category Technical Focus MS Excel Dashboard Mode Face-to-Face Dates Session 1 - 26-27 Jan 2026 Session 2 - 20-21 April 2026 Session 3 -10-11 June 2026

OVERVIEW

This 2-day programme teaches participants to start building Dashboards straight away. Participants do not need previous experience building Dashboards but are expected to have some Excel knowledge (see prerequisites).

OBJECTIVES

• Introduction to Dashboard Creation in Excel:

Equip participants with the skills to build dashboards from scratch.

• Essential Excel Features for Dashboard Development:

Guide participants through the Key Excel functionalities necessary for creating effective dashboards.

• Layout and Color Theory for Dashboard Design:

Equip participants with the skills on the principles of layout and color theory to enhance the structure and visual appeal of their dashboards.

WHO SHOULD ATTEND

Suited for any personnel that uses Microsoft Excel to analyse and prepare management reports, especially administrative, operational and middle management staff.

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Programme Category Technical Focus ESG (Environmental, Social, and Governance) Mode Face-to-Face Dates Session 1 - 6 May 2026 Session 2 - 22 June 2026 Session 3 -18 August 2026

OVERVIEW

This foundational course is designed to empower Financial Institution employees to integrate responsible practices, navigate the implementation of ESG (Environmental, Social, and Governance), and build a culture of sustainability within their organisation. Participants will gain a foundational understanding of ESG factors, social responsibility, environmental impact, and materiality. The course provides practical strategies and case studies to help navigate implementation.

OBJECTIVES

• Develop a strong foundational understanding of ESG principles and their relevance to organisational values.
• Identify and implement practical strategies for integrating sustainability into their operations.
• Acquire foundational knowledge of sustainability reporting frameworks and compliance requirements.

WHO SHOULD ATTEND

All employees across all functions who need a foundational understanding of ESG topics and their impact on the enterprise.

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