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Certificate in Retail and Digital Banking (CertRDB)

Programme Overview

The retail banking sector is facing an unprecedented level of change from digital disruption, changing customer expectations, innovation, data usage and new ways to do banking. The Certificate in Retail and Digital Banking (CertRDB) has been designed to set a new independent standard in customer service excellence by providing front-line staff with the required knowledge of regulatory requirements, products, services and delivery channels to operate effectively in this fast-changing environment.

Who Should Attend

Those aspiring to have a career in retail and digital banking or to work in another area of financial services.


Proficiency in English.

Programme Outline

Topics Contents
Unit 1:
The Delivery of Retail and
Digital Banking (DRDB)
  • Understand banking customers, what they want and expect from banks and how the evolution of digital technology continues to change customer expectations;
  • Evaluate the need to provide high standards of customer service;
  • Understand how banks capture and analyse and use data about their customers;
  • Understand how regulation and legislation
    affects financial services organisations and their customers; and
  • Identify the operation and features of key retail financial products and services.
Unit 2 :
Assessing Customer Needs and
Providing Solutions (ACNS)
  • Concepts of risk management;
  • Implementing an aml/cft risk-based approach for a financial services business;
  • The aml/cft governance framework;
  • Management issues for an aml/cft policy; and
  • Culture and training.

Programme Structure

Guided Learning Hours 2 Hours
Other Hours 132 Hours
Total Qualification Time 134 Hours
Assessment You will be assessed for each unit by a one-hour electronic multiple-choice exam.

  • Unit 1– 50 stand-alone multiple-choice questions
  • Unit 2 – six case studies with five multiple-choice questions linking to each case study

You will have 12 months from your course start date
to complete each module and sit the exam.

For more information, you can visit https://www.libf.ac.uk/study/professionalqualifications/

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $630 $630


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