The retail banking sector is facing an unprecedented level of change from digital disruption, changing customer expectations, innovation, data usage and new ways to do banking. The Certificate in Retail and Digital Banking (CertRDB) has been designed to set a new independent standard in customer service excellence by providing front-line staff with the required knowledge of regulatory requirements, products, services and delivery channels to operate effectively in this fast-changing environment.
Who Should Attend
Those aspiring to have a career in retail and digital banking or to work in another area of financial services.
Proficiency in English.
The Delivery of Retail and
Digital Banking (DRDB)
|Unit 2 :
Assessing Customer Needs and
Providing Solutions (ACNS)
|Guided Learning Hours||2 Hours|
|Other Hours||132 Hours|
|Total Qualification Time||134 Hours|
|Assessment||You will be assessed for each unit by a one-hour electronic multiple-choice exam.
You will have 12 months from your course start date
For more information, you can visit https://www.libf.ac.uk/study/professionalqualifications/
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