Chartered Banker : Professional Banker Certificate
OVERVIEW
To develop the learner’s knowledge, understanding and skills relating to the business of banking, combining study of core banking principles and practice with learning about the forces that are transforming the way we bank, and how banks are responding to meet the changing expectations of customers in an increasingly competitive environment.
With themes including responsible and sustainable banking, and what it means to be a professional in banking in the current environment, the learner will be better able to apply those principles to help their bank deliver its strategy, perform well at work, and serve customers, communities, and the wider environment well.
LEARNING OUTCOMES
- Explain the purpose and function of different types of banks and banking.
- Explain what is meant by responsible and sustainable banking, and how goals and other objectives are articulated through a bank’s mission, vision, and values statement.
- Describe the different types of bank customers, and the products, services and delivery channels banks provide to meet their needs.
- Describe the customer service environment and the impact of technology on the customer experience.
- Explain the purpose of banking regulation, and the principles of good regulation and conduct.
- Explain what is meant by professional and ethical banking, and the measures in place to ensure banks and banking professionals treat customers fairly.
WHO SHOULD ATTEND
All bank employees in the UK and internationally, particularly those new to banking, and regardless of their own specialism, who want to expand their knowledge and understanding of the business they are in – the business of banking – and have that knowledge and understanding recognised through the award of a professional banking qualification.