On course for success

Conflict Management Skill


The learning process will be highly interactive and requires full participation during the program. While facilitators provide concepts, framework and skills learning for our best management practices, an essential part of learning come from the sharing of participants’ experiences during program and in small group discussions for maximum benefits. Other interactive learning methods are to utilized to help participants develop their ideas and applications.

Programme Outline

Module 1: Introduction to Conflict

  • What is Conflict?
  • Positive and negative aspects
  • Changing views of Conflict
  • 2 types of conflict – Warranted and Unwarranted
  • Conflict management – 3 options

Module 2: Thomas-Kilmann Conflict Mode Instrument

  • TKI Introduction and background
  • The 5 styles – their uses, advantages and limitation
  • Participant’s own style
  • Card game to illustrate the characteristics of each style
  • Personal case study

Module 3: Creating a conflict-positive environment

  • The leaders’s role
  • Group exercise
  • Suggested techniques

Module 4: Conflict Stage

  • The predictable nature of conflict – 3 stages
  • Card game
  • Case studies

Module 5: Cultural differences

  • Group exercise
  • Inter-cultural styles model – 2 Dimensions, 4 Styles
  • Exercise: Strengths and limitations of each
  • Cultural dimensions

Module 6: Practical Application

  • Exercise: “is this conflict preventable?”
  • Group Case Study

Experts’ Profile

Paul Stuart experience spans a wide range of senior positions in General Management, Human resources, Operations and Project Management across several sectors including Airlines, Banks, Catering, Logistics, Manufacturing and Consulting etc. Paul has considerable international exposure including project work in the Middle East. He has conducted training in Australia, Brunei, China, India, Indonesia, Japan, Korea, Malaysia, New Zealand and Thailand. He has facilitated a wide range of interventions and has a special interest in the areas of motivation,  influencing and performance management. Paul’s credentials include HND Business Studies – Distinction, CIPD, Graduate Member – Distinction, Certified Executive Coach at UK Association for coaching, Registered facilitator for Relationship Awareness Theory.


Download Brochure
Location Map
▲ Top