Developing Key Results Area (KRA) & Key Performance Indicators (KPI)
OVERVIEW
Translating strategy into measurable performance is often where organisations struggle. This programme focuses on bridging that gap by helping participants define clear Key Result Areas (KRA) and Key Performance Indicators (KPI) that align directly with organisational goals.
You will learn how to apply a structured approach to cascading strategy from the corporate level down to departments and individuals, ensuring every team member’s contribution is measurable and relevant. The programme uses the SCS Management Planning Framework, which supports alignment across all levels—whether your organisation uses the Balanced Scorecard or another model.
Through guided exercises, you’ll develop KRAs and KPIs linked to your actual work area, creating a ready-to-use performance plan that connects daily operations with strategic outcomes.
OBJECTIVES
- Translate organisational strategy into departmental and individual KRAs and KPIs.
- Cascade goals effectively across different management levels.
- Develop measurable targets that link daily activities to strategic outcomes.
- Convert KRAs and KPIs into actionable performance plans with clear timelines.
- Strengthen accountability and performance alignment within your team or department.
WHO SHOULD ATTEND
- Managers and heads of departments responsible for translating organisational strategy into measurable outcomes.
- Team leaders and supervisors involved in setting, tracking, or reviewing performance goals.
- HR and talent development officers overseeing performance management systems.
- Planning, strategy, and corporate performance officers supporting organisational goal alignment.
- Executives preparing to move into managerial or performance management roles.