On course for success

Effective Communication At Workplace


Effective communication is very important in today?s complex and competitive world. It is an art of getting message across successfully. Whether it?s a face-to-face conversation, or non-verbal and  language, there is a meaningful message which will establish a connection, leaving a powerful impression. ?Effective Communication at Workplace? is a 2-day highly practical and interactive course which forms part of CIBFM?s Corporate Communication Series (CCS). This workshop aims to give them a better understanding of the objectives of effective communication and exposures on the guidance and techniques which they can use to positively manage communication barriers and improve their communication styles. At the end of the workshop, the participants are expected to be able to:

  • Understanding The effective communication process;
  • Identify your own communication styles;
  • Apply techniques for better listening;
  • Rephrase blunt messages for better communication;
  • Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages;
  • Apply techniques for dealing with angry or upset people.

Programme Outline

  • Building the Foundation
  • Road Blocks to Communication
  • Translating Across the Different Communication Styles
  • Components of Communications
  • Verbal Communication at Workplace
  • Not a Word – Non-Verbal Communication and Body Language
  • Wrap Up
  • Emotional Awareness
  • The Dance : Questioning and Listening

Who Should Attend

Open to all levels

Our Expert

Ms Suriati Haji Mohamad Taib is Deputy Chief Executive Officer at the Centre For Islamic Banking, Finance And Management (CIBFM), the training arm of Autoriti Monetari Brunei Darussalam. Suriati has a strong passion for individual development and human capacity building initiatives. She was heavily involved in the restructuring of CIBFM which was then under the management of the Universiti Brunei Darussalam, establishing it as a wholly-owned subsidiary of Ministry of Finance, Brunei Darussalam. In March 2013, CIBFM was transferred under the ownership and purview of the Autoriti Monetari Brunei Darussalam (AMBD). With this new restructuring, the role of CIBFM?s learning and development function was realigned to the needs and priorities of the financial industry, thus providing direct collaborations and participations from the financial communities. Prior to joining AMBD, she spent 10 years working at the Brunei International Financial Centre (BIFC) of Ministry of Finance, where she was in-charge of trainings and promotion. She also had a 12-year working experience with Brunei Investment Agency (BIA), monitoring the Agency?s hotels and non-hotel properties in Asia.

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