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Programmes > Effective Communication At Work Place

Effective Communication At Work Place

Location
Brunei Institute of Leadership & Islamic Finance (BILIF). Level 3, CIBFM/ILIA Building, Universiti Brunei Darussalam, Lebuhraya Tungku, BE1410 (Location Map)
Programme Categories
Events
Leadership & Management
Training Courses

Introduction

Effective Communication is very important in today’s complex and competitive world. It is an art of getting message across successfully. Whatever it`s a face-to-face conversation, or non-verbal and body language, there is a meaningful message which will establish a connection, leaving a powerful impression/ some people communicate very well. Is it something about their voice, smile, physical presence, the way they listen or the confidence they display? Or is it a combination of all these and more?. This worlshop aims to give them a better understanding of the objectives of effective communication and exposures on the guidance and techniques which they can use to positively manage communication barriers and improve their communication styles.

Objectives

  • Explain the effective communicative process
  • Develop an action plan to improve communication skills
  • Apply techniques for better listening
  • Rephrase blunt messages for better communication
  • Demonstrate knowledge f professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
  • Apply techniques for dealing with angry or upset people

Programme Outline

  • Building the foundation
  • Road Blocks to Communication
  • Translating Across the Different Communication Styles
  • Components of Communications
  • Rules of Effective Communication at Workplace
  • Questioning and Listening
  • Not a Word – Non-Verbal Communication and Body Language
  • Emotional Awareness
  • Assertiveness
  • Assertive to be Heard and Accepted
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