On course for success

Management Skills For Secretaries & Administrative Professionals


Every employee in an organisation contributes towards the development and productivity of the organisation they work in. Thus it is essential for the employees to maintain a high standard of quality work. This programme is specially designed to enable administrative and secretarial staff, including personal assistants to achieve the required skills, managing their time and organising their work towards higher productivity levels which will in turn enhance the image and productivity of the organisation.


  • Roles and responsibilities of employers and employee
  • Understanding the company and your job
  • Interpersonal communication skills
  • Motivation and positive work attitude
  • Getting the work done
  • Time management
  • Organisation – Filling & Record Keeping
  • Personality & Stress Management
  • Teamwork & Conflict

Programme Outline

  •  Understanding Management
  • Communication
  • Time Management
  • Mechanism Planning and Organising
  • Negotiating
  • Problem Solving / Decision Making
  • Teamwork

Expert’s Profile

Mr. Andrew Cheah started his consulting and training experience in 1991 as a management consultant attached with a US based consultancy firm. He has extensive consulting experience in Indonesia, Thailand and Malaysia, specialising in the areas of productivity improvement, cost savings, behavioral change survey and training. His client came from such diverse industries as Electronics & Electrical, Steel Mill, Food Processing, Garment & Knitting, Furniture, Fertiliser, and Yarn/Thread. His last position was the Vice President of Operations before joining the manufacturing fraternity as Head of Department with multiple responsibilities in the areas of Training, Facility, Industrial Engineering, Productivity Award in 1999, organized by the National Productivity Corporation (NPC) and presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir. He became the General Manager for an Organization listed on the Stock Exchange of Malaysia/Bursa Malaysia before setting up his own management consultancy practice.

In addition to helping his clients enhance their organizational performance through management consulting projects, Andrew currently partners among others with Singapore Manufacturers’ Federation (SMa), the Singapore Institute of Management (SIM), the Institute of Training & Development (ITD), the Management Development Institute of Singapore (MDIS), Singapore National     Employers Federation (SNEF), the Federation of Malaysian Manufacturers (FMM), and the Malaysian Employers’ Federation (MEF) to deliver training courses on numerous topic relating to technical/operational/hard and soft skills subjects. Participants came from as far as Africa and the Middle East to join Andrew’s classes.

Andrew is also an active contributor to the industry. He has been invited to speak in events such as International Conference on Best Practices which has graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dietry Heyl (2007 Vice President of DaimlerChrysler Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has MBA degree qualification with the University of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being qualified ISO 9000 assessor (QMI/SIRIM). He speaks fluent English, Mandarin, and Bahasa Malaysia.

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