On course for success



Like underwriting management, claims management is not only important but critical to the survival of an insurance company or takaful operator.

The business of insurance or takaful is to pay claims, but it must be done correctly to enhance customer relationships and prevent fraud. With so much at stake, why is claims management not given the priority it should? This course will provide you with the insights of managing insurance and takaful claims.



To provide an understanding of the legal framework of insurance claims, development of claims philosophies, managing the technical aspects of claims and detecting fraud claims through claims system technology.



Azman Ismail has been in the Islamic finance industry since 1985 and has provided training and consultancy services in Malaysia, Singapore, Indonesia, Saudi Arabia, Qatar, Brunei and Iran and presented papers in Kuala Lumpur, Manama, New York, Tokyo, Brunei, Singapore, Cairo, London, Milan, Taipei, Taroudant and Abu Dhabi. He was an external lecturer for the Master in Islamic Banking and Finance program at the Institute of Islamic Banking and Finance (IIiBF), International Islamic University Malaysia (IIUM). He was also a Course Consultant and Member, Board of Studies at the Institute. He has been commissioned by the International Centre for Education in Islamic Finance (INCEIF). He has also been consulted by the International Shari’ah Research Academy for Islamic Finance (ISRA). Azman was a Member of the Information Panel, AmanahRaya, the Public Trustee of Malaysia and a Shariah Advisor to several Islamic institutions in Malaysia and Singapore. He has written and translated thirteen books.


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