Toolkit for Young Leaders Series: Supervisory Skills for New Managers

Programme Overview

Having effective staff members and an effective team around is crucial in delivering business goals and objectives. However, it is an area that is often left to chance, which can lead to de-motivated staff who do not feel part of the business and consequently do not perform.

This highly interactive 2-days programme is designed to provide new supervisors, officers and managers with the essential and key management and people leadership skills and techniques to lead and manage the staff and team. This programme look at what it takes to lead and manage an effective staff and team and how you can get the best out of the people by understanding the role of leader, both personally and from the point of view of the team.

The course materials will help to develop anyone that lead a team or is involved in a leadership role. It is also useful for those who need to develop their leadership skills as a new supervisor, officer or manager.

Workshops included in the ‘Toolkit for Young Leaders Series’ are:

• Driving Performance Through Feedback
• Supervisory Skills & Managing the Work Being a Team
• Strategic Thinking and Planning
• Build A Resilient Team with Emotional Intelligence

Programme Objectives

By the end of the programme, participants will be able to:

• Recognise and appreciate the importance of having essential leadership and management skills;
• Appreciate and embrace the qualities of an effective leader;
• Acquire the essential skills, tools and techniques in leading and managing their staff and team;
• Put into practice essential skills, tools and techniques into case studies, role-plays and other relevant learning activities;
• Communicate effectively with their staff and team;
• Build and align shared business vision with the team;
• Develop clear and SMART team objectives, targets and goals as a basis for managing their performance;
• Motivate staff by understanding their drivers and developing actions to support them;
• Deal with difficult staff members;
• Coach and mentor staff effectively using the performance coaching steps; and
• Be effective in performing their roles and responsibilities as new managers.

Who Should Attend

This program is suitable for new or first-time managers, supervisors or team leaders.

Methodology

Face-to-face training.

Programme Outline

Modules	Brief Description
Introduction	Leader or Manager Key Qualities And Characteristics of an Effective Leader Roles And Responsibilities of a Manager as Leaders Understanding the Management Cycle Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer Personal Mastery
Communication And Actually Communicating With Your Team	Significance of clear communication at work Understanding the Rings of Communication at work Self-preparation to communicating effectively Understanding and overcoming Noise and Communication barriers Understanding verbal, paraverbal and non-verbal communication Communicating with different generations of staff (Gen X, Gen Y and Gen Z) Knowing your staff and team members Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Vision And Developing Team Goals	Making the business vision ‘Live’ for the team Developing clear goals for the team based on the business vision Team Alignment Being consistently different – Each staff member needs to be treated differently Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Engaging And Being Engaged With the Staff/Team	Importance of staff engagement Understanding Engagement drivers and behaviours Engagement impact on Department and Business Performance Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Performance Management	Importance of Performance Management Understanding the Key activities in Performance Management Effective praising, Constructive Feedback and Reprimand Practicalities of Managing Performance at work Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Performance Coaching	Understanding what is Performance Coaching Process Steps in Performance Coaching Key Coaching skills Performance Coaching Styles Building evidences for an effective coaching session Methods to giving feedback effectively Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Motivation And Motivating Your Staff	Making the business vision ‘Live’ for the team Developing clear goals for the team based on the business vision Team Alignment Being consistently different – each staff member needs to be treated differently Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer
Dealing With Difficult Team Members	Understanding the different types of difficult staff Coping and negotiation strategies Thomas-Kilmann Conflict Model Emotional Bank Balance and empathy Learning enhancement activity with facilitated group review and feedback by Facilitator/Trainer.
Self Management and Personal Effectiveness	Understanding the key skills for effective selfmanagement How to manage time Understanding what is urgent vs what is important Understanding what are time wasters and time destroyers Managing stress at work Methods to manage stress How to be organized Activities with facilitated group review and feedback by Facilitator/Trainer

Programme Delivery

Date	Time
21 – 22 November 2022	8:30 am – 12:00 pm & 1:30 pm – 5:00 pm

Your Investment

Programme	Stakeholder	Non-stakeholder
Normal fee	$650.00(20% sbs)	$800.00
Group Fee for every 2 pax	$600.00	$700.00

*Note: Toolkit for Young Leaders Series consists of the following:

• Driving Performance through Feedback (3 November 2022);
• Strategic Thinking and Planning (7-9 November 2022);
• Supervisory Skills & Managing the Work Being a Team (21-22 November 2022); and
• Build A Resilient Team with Emotional Intelligence (23-24 November 2022).

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