On course for success

Emotional Intelligence & Stress Management


Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individual?s success. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill. The course on EI teaches the delegates a set of core skills to become better at managing themselves and others. Emotional skills can easily come to distinguish individuals from the rest and lead them to a much more rewarding and successful life. This course covers all the fundamental competencies within EI and by using extensive and elaborate exercises, prepares the delegates to face the real life issues armed with the new emotional and practical skills

Learning Outcomes

By the end of this workshop, you are expected to be able to:

  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognise and understand your moods and emotions and the effect on others
  • Manage and regulate your emotions to make sure they don?t disrupt your behaviour
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
  • Establish rapport with others and improve the effectiveness of your communication
  • Understand others? feelings when interacting with them and become a trusted person in your network


  • What Emotional Intelligence is and why it matters
  • Be aware how your emotions affect your performance
  • Become more aware of your EQ ?blind spots?
  • Use EQ to bring out the best in others
  • Deal with disappointments, challenges and obstacles
  • Demonstrate empathy in a wide range of situations
  • ?Read? and interpret ?silent messages? people send
  • Give Emotionally Intelligent feedback that people can take on-board easily
  • Use Emotional Intelligence in difficult conversations

Who Should Attend

  • Managers
  • Senior Officers
  • Senior Managers

Our Expert

WAN CHING began her career in a manufacturing company where she successfully developed, implemented and obtained a number of product and quality management system certifications including the internationally recognized ISO 9002. Since then she moved to various international and local financial institutions in areas of insurance, investment, banking, sales, sales management and training. Wan Ching believes in continuous self-development and has obtained various certifications. She is a:

  • Certified Financial Planner registered with Financial Planning Association of Singapore
  • Accredited Training Professional
  • Certified NLP Master Practitioner
  • Certified Coach Practitioner
  • Six Seconds EQ Certified Practitioner

Wan Ching has a wealth of experience in providing training specializing in the areas of insurance, investment, financial planning, customer service, sales, sales coaching & management, presentation, leadership and many other soft skills. Her workshops are known to be highly active, mind-set changing and experiential. Download Brochure

Location Map
▲ Top