Certifications

Programme Overview

Certificate in Green and Sustainable Finance aims to increase the learner’s knowledge and understanding of climate change and its impacts, climate risks, as well as emerging environmental and sustainability risks. It covers the evolution of green and sustainable products and services in the banking, investment and insurance sectors.

Who Should Attend

The certificate is aimed at financial services professionals around the world who wish to develop and demonstrate their knowledge and expertise of green and sustainable finance.

Pre-Requisite

There are no entry requirements for the Certificate in Green and Sustainable Finance, and no prior knowledge of the green and sustainable finance sector is assumed.

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Programme Overview

The relaunch of the Professional Banker Certificate for 2023 comprises of a single module, the Foundations of Responsible Banking, which aims to develop the participants knowledge, understanding and skills relating to the business of banking.

The module combines study of core banking principles and practice with learning about the forces that are transforming the way we bank, and how banks are responding to meet the changing expectations of customers in an increasingly competitive environment.

This flagship introductory banking certificate is suitable for all bank employees globally.

Objectives

On completion of this Qualification, the participants will be able to :

• Explain the purpose and function of different types of banks and banking.
• Explain what is meant by responsible and sustainable banking, and how goals and other objectives are articulated through a bank's mission, vision and value statement.
• Describe the different types of bank customers, and the products, services and delivery channels banks provide to meet their needs.
• Describe the customer service environment and the impact of technology on the customer experience.
• Explain the purpose of banking regulation, and the principles of good regulation and conduct.
• Explain what is meant by professional and ethical banking, and describe the measures in place to ensure banks and banking professional treat customers fairly.

Who Should Attend

The certificate is suitable for individuals new to, or already working in retail, business and private banking environments, in the UK and internationally.

Pre-Requisite

There are no entry requirements for the Professional Banker Certificate, and no prior knowledge is assumed.

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Programme Overview

The LIBF Level 5 Professionalism, Conduct and Ethics (5PCE) qualification has been designed to highlight the importance of these concepts to the banking and financial services sector and to provide a recognised qualification for financial services employees; enabling you to demonstrate your professionalism and understanding of how ethical issues affect decision-making. 5PCE builds upon existing knowledge of the Financial Conduct Authority (FCA) conduct rules and explores personal professionalism, professional identity and accountability within the finance sector. You will develop the skills to understand the significance of ethics, to ensure effective compliance with FCA rules and regulations as they impact on your business area and enhance your professional and ethical decision-making skills.

To highlight the importance of these topics to today’s banking and financial services, 5PCE is a mandatory qualification within The London Institute of Banking & Finance’s Professional Qualifications Framework.

Objectives

Upon completion of this qualification, participants will be able to understand the following:

• Ethics and roles of ethical decision-making within the finance sector;
• Professionalism, professional identity and professional accountability; and
• Impact of regulation and legislation on the individual accountability regime and conduct rules.

Who Should Attend

• Designed for employees within the financial services industry.

Pre-Requisite

• There are no specified entry requirements. However, prior knowledge of the Financial Conduct Authority’s conduct rules is assumed.

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Programme Overview

The retail banking sector is undergoing an unprecedented level of change due to digital disruption, evolving customer expectations, innovation, data usage, and new banking methods. The Certificate in Retail and Digital Banking (CertRDB) has been designed to establish anew independent standard in customer service excellence. It equips front-line staff with the necessary knowledge of regulatory requirements, products, services, and delivery channels to operate effectively in this fast-changing environment.

Objectives

CertRDB has been specifically designed to assist banks in preparing their front-line staff to work within a transforming industry to achieve better informed outcomes for their business, their customers and themselves. This qualification aims to equip participants with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.

Who Should Attend

Those who aspire to have a career in retail and digital banking or work in other areas of financial services.

Pre-Requisite

There are no specified entry requirements. However, you need to be satisfied of your ability to study in English.

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Programme Overview

This qualification will provide a critical evaluation of how financial markets, and both credit and liquidity risks are managed by banks within the current economic and regulatory environment. All of these risks are currently at the very top of a Risk Manager’s agenda within a bank, and given recent volatility, it is critical that there is robust risk management in place.

The Asset and Liability Management (ALM) team’s role is to ensure the effective management of a bank’s assets and liabilities along with ensuring its financial stability. A crucial element of this is managing interest rate and funding gaps, which, given likely future interest rate movements, is acritical task.

A wide range of data and real-life case studies are used to help demonstrate practical issues and considerations for a modern banking industry. You will study how to identify, measure and manage a wide variety of risks, as well as understanding how banks interact with financial markets.

Objectives

Upon completion of this qualification, participants will be able to understand the following:

• Analyse the different sources and types of credit risk as well as the the importance and methods of effectively managing the liquidity position of a bank.
• Evaluate how credit risk management can be optimised to meet the risk appetite and profitability requirements of a bank and its stakeholders as well as the role and importance of asset liability management.
• Identify, quantify and evaluate a range of financial market risks faced by banks.
• Apply and critique a range of techniques used to manage financial market risk.

Who Should Attend

This qualification is aimed for managers or those moving into more senior roles and takes a very practical approach to ensure that the participants would be able to develop a good underpinning to risk management.

Pre-Requisite

There are no specific entry requirements for this qualification. However, participants should be confident in their ability to study the mathematical elements of the course. It is strongly recommended that they have previously successfully studied at a similar level. The Level 4 Risk and Regulation in Banking qualification provides a good introduction to financial risk management. Participants also need to be satisfied of their ability to study in English.

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Programme Overview

This qualification takes a performance-oriented systematic approach to operational risk management and governance. This includes exploring how banks achieve business objectives, enhance stakeholder returns and meet stakeholder expectations whilst meeting regulatory compliance requirements through effective operational risk management. Past financial crises and operational risk lapses have demonstrated the significant impact poor management can have on the business / financial performance of a bank as well as impacting a myriad of stakeholders and the wider financial system. When operational risk management and governance fail to align with best practices, it often results in numerous instances of fines, value destruction, and broader economic implications.

The importance of successfully managing operational risk can be summarised into three key areas:

• The need for banks to comply with their regulatory and contractual obligations.
• The critical need to manage bank operations as any lapses could result in disruptions to a bank’s ability to sell and deliver services, significantly impacting their business performance.
• Operational risk losses range from small, all the way up to catastrophic. Without clear and effective management, operational risks can lead to fines, loss of reputation, bank failures and wider economic consequences.

These financial and non-financial implications of poor management highlight the need for banks to effectively communicate and oversee the implementation of an appropriate risk appetite via an effective governance structure. This requires a strong governance framework that takes account of the integrated nature of the risks that a modern bank faces, especially given the increasing threat of technological and cyber risks. Core elements which this qualification will explore include board composition, remuneration, risk policy and oversight.

Whilst the regulatory landscape is important and addressed, this unit will primarily focus on managing operational risk from a business performance perspective in the current macro-economic environment.

Objectives

Upon completion of this qualification, participants will be able to understand the following:

• Identify and understand the implications of operational risk in banking.
• Evaluate the key operational risk regulations that banks must adhere to and justify the best practice they should observe.
• Evaluate and make recommendations of how operational risk should be managed to enhance the operational performance of a bank.
• Analyse and evaluate technological and cyber risks that banks face.
• Evaluate the importance of banks putting in place appropriate governance structures to ensure transparent risk management and decision making to promote public confidence in the banking system.

Who Should Attend

Designed for employees in Relationship Management roles within business and commercial banking. The qualification is aimed at Senior finance professionals, from mid-management to board level, where you need a solid understanding of how to stay ahead and manage operational risks as they evolve.

Pre-Requisite

There are no specific entry requirements for this qualification.

Participants should be confident in their ability to study at this level. It is strongly recommended that participants have previously successfully studied at a similar level. The Level 4 Risk and Regulation in Banking qualification provides a good introduction to operational risk management. Participants also need to be satisfied of their ability to study in English.

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Programme Overview

The banking sector is facing an unprecedented level of change from digital disruption, regulatory developments and changing customer behaviours.

This qualification looks at the strategy ecosystem influencers that drive change and innovation. Strategy is a key issue for all managers and is critical to the performance of an organisations. It is through the development and implementation of effective strategies that organisational goals and objectives are achieved. You will study the concept of strategy, analyse the external and internal factors that affect strategy, drive change as well as understand the risks and threats associated with strategic choices.

Using the knowledge gained from this course, participants will consider the opportunities and challenges digital transformation presents to established and new banking organisations. Participants will look at the strategic ‘ecosystem’ influencers that drive change and innovation. Following the innovation process, participants will use customer journey and service design processes to deliver new products and services and consider the capabilities required to deliver these in the digital age.

Objectives

• Evaluate the different strategic management and organisational concepts and their role within a banking context as well as how disruptive innovation is changing the banking landscape.
• Discuss how strategy is determined and the strategic options available within a banking context.
• Analyse how strategy can be implemented, monitored and evaluated within a banking and finance context.
• Understand portfolio planning and customer journey design principles and their application for the new banking/financial services customer.
• Understand the ‘new’ customer of banking products and services, their desired future experiences and changing expectations, and evaluate this impact on bank services.
• Evaluate the product innovation process and its application in designing new value streams and the new capabilities required to support the customer journey and services of a digital bank of the future.

Who Should Attend

• Designed for those who are working or aspiring to work within the retailor commercial banking or group services divisions of a bank.
• For those who want to develop knowledge, understanding and enhance their skills that are valued within a broad range of roles in Banking.

Pre-Requisite

There are no specified entry requirements.

Participants should be confident in their ability to study at this level. It is strongly recommended that participants have previously successfully studied at a similar level. The Level 4 Risk and Regulation in Banking qualification provides a good introduction to operational risk management. Participants also need to be satisfied of their ability to study in English.

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Programme Overview

This diploma takes a technical approach to learning and will expose you to the different evaluation tools that identify borrowing requirements. Upon completion, you will be able to make the very best recommendations for your customers, as an expert in your field.

DipBB&C is ideal for you if you are already working in a Relationship Management role, as it covers critical relationship building and negotiation models. You will be able to relate your learning directly to your working practices through a case study that reflects customer lending scenarios, released six weeks before your exam.

If you currently have the CertBB&C or CertBB, you will only need to complete one unit to be entitled for a reduced fee. This means you will be able to go straight to studying the third and final unit and sit for the exam.

Objectives

• Distinguish between the different parties in the business banking environment and understand the products and services provided by them.
• Identify the role of the business banking relationship manager.
• Evaluate and offer solutions to business banking customers.
• Evaluate borrowing requirements and sources of finance appropriate to the needs of different customers.
• Apply and justify appropriate techniques in the management of lending accounts using compliant and sustainable business banking principles and practices.

Who Should Attend

Designed for employees in Relationship Management roles within business and commercial banking.

Pre-Requisite

Participants should be confident in their ability to study at this level. It is strongly recommended that participants have previously successfully studied at FHEQ / RQF Level 4 or 5 (or equivalent). Participants also need to be satisfied of their ability to study in English.

Participants will also need a level of numeracy that will enable them to manipulate and calculate various ratios and formulae relevant to the course.

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Programme Overview

Project and delivery management are about ensuring that the development and implementation of products/projects are conducted both effectively and efficiently. People responsible for project and delivery management are often coordinating and supporting the work of others, creating safe environments for learning and experimentation as well as being good stewards of corporate funds.

This 2-day module aims to equip learners with the principles and tools to deliver successful projects/products through empowering people, aligning on value, and managing the system to enable high performance and adaptive planning at all levels.

Objectives

At the end of the 2-day programme, participants will be able to:

• Identify, articulate and apply the 3 main different delivery modes -project, product and no project (continuous flow based around value streams), where appropriate;
• Manage delivery, system and people to help foster self-organisation for teams within a complex system;
• Identify actional metrics such as team health, throughput, cycle time and others that enable measurements of progress and value to provide context for decision making;
• Work with governance, audit and compliance in Agile Environments; and
• Attain the ICAgile Certified Professional in Agile Project and Delivery Management (ICP-APM) certification upon passing the required assessments.

Who Should Attend

• Participants should have at least 2 years of working experience with interest in agile business practices and management.

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Programme Overview

The certificate is a comprehensive course, which develops knowledge of the strategic context and organisational implications of relationship management within the financial services industry.

CertRM has been designed to be relevant for those new to roles in business and commercial banking, and corporate relationship management, as well as for the more experienced relationship managers looking to improve knowledge.

The CertRM provides credit into the Professional Diploma in Banking &Finance designation offered through The London Institute of Banking &Finance (LIBF).

Objectives

• The environment in which businesses operate and the different types of business customer.
• The role of relationship management and relationship marketing as well as the role of the relationship manager as a trusted advisor in identifying and supporting customer needs.
• The importance of effective communication and business plans and the relationship to portfolio management together with key account and portfolio planning.

Who Should Attend

• The Certificate in Relationship Management (CertRM) is of particular interest if you are new to the role and you have responsibilities within business banking, commercial banking and/or corporate relationship management, or if you are keen to improve your understanding and application of the skills and tools that aid you in a relationship manager role.

Pre-Requisite

• To get the most from the course, a good standard of English is required.

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Programme Overview

Qualified Anti-Money Laundering (AML) professionals are in demand as organisations increase their focus on risk prevention. The ICA International Advanced Certificate in Anti-Money Laundering provides all of the knowledge participants will require to begin a career in anti-money laundering. It is an advanced level course designed both for those in an AML role and those looking to embark on a new career in AML. Participants will gain actionable, practical knowledge to excel in their role.

The qualification is awarded in association with Alliance Manchester Business School, the University of Manchester.

Who Is This Programme For?

This course is suited for:

• New/recently appointed MLROs and deputies.
• New/recently appointed Financial Crime and Risk Officers.
• Compliance Officers - Internal auditors assuming responsibilities for money laundering/financial crime issues.
• All individuals engaged in financial services and who aspire to a career in anti money laundering .

Pre-Requisite

• Sound educational background, e.g. degree or professional qualification in an appropriate discipline.
• To get the most from the course, a good standard of English is required.

Methodology

• 6-month course assessed by two written assignments (2,000 – 2,500 words).
• A mixture of guided online study and participation in live sessions:
  1 x virtual classroom
  1 x immersive learning scenario (putting you at the centre of a story)
  2 x assessment preparation sessions
• Video covering the latest industry developments and case studies.
• Access to the ICA members’ portal containing additional reading and resources.
• Proactive support throughout the course to help you stay on track

Programme Delivery

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Programme Overview

This programme is an excellent introduction to Anti Money Laundering for all employees and covers the fundamental concepts. It teaches participants what they need to know in order to understand their responsibilities and the part they play in preventing money laundering. The course provides a good basis to help develop further knowledge.

This course is awarded in association with Alliance Manchester Business School, The University of Manchester.

Who Is This Programme For?

• Employees with specific anti money laundering duties.
• All employees working in financial services and related industries seeking an introduction to anti money laundering.
• Anyone who aspires to pursue a career in anti money laundering or fraud prevention.

Objectives

• Participants will have a clear understanding of the Anti Money Laundering function and the surrounding context.
• Participants will get a wider awareness of the external context is given in readiness for future development in this increasingly important area.

Methodology

This programme involves a mix of self-study and interactive learning sessions with Virtual instructor-led training (VILT) where you will be studying with like-minded individuals. The course materials are hosted on the ICA Learning Management System (LMS) and are full of rich media content. The LMS also has options for engaging with your fellow students as well as additional
support by the tutor.

• 3-month access to online materials
• 2 sessions of 3-hour Virtual Instructor Led Training (VILT) workshops
• Online exam (multiple choice)
• One free exam re-sit

Programme Delivery

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Programme Overview

This programme is perfectly suited for individuals entering the realm of Know Your Customer (KYC) and professionals whose responsibilities encompass the Customer Due Diligence (CDD) process. The course offers a solid grounding in fundamental KYC and CDD principles, a comprehensive introduction to CDD frameworks, and a thorough overview of the essential elements involved in operating within the KYC environment.

This course is awarded in association with the Alliance Manchester Business School, The University of Manchester.

Who Is This Programme For?

This course is suited for:

• New entrants in CDD roles or those who wish to learn more about CDD.
• Client managers, project managers, operational staff, middle office and sales assistant.
• Consultants, audit professionals and anyone whose role involves managing risk in the CDD process.

Pre-Requisite

• To get the most from the course, a good standard of English is required

Methodology

This programme involves a mix of self-study and interactive learning sessions with Virtual instructor-led training (VILT) where you will be studying with like-minded individuals. The course materials are hosted on the ICA Learning Management System (LMS) and are full of rich media content. The LMS also has options for engaging with your fellow students as well as additional support by the tutor.

• Access to online materials for 3 months
• 2 sessions of 3-hour Virtual Instructor-Led Training (VILT) workshops
• Online exam (multiple choice)
• One free exam resit

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