According to research findings, a typical business hears only 4% to 5% of its dissatisfied customers. The remaining will just quietly go away or move to the other service providers. Therefore, it is important that the complaints received are properly and quickly dealt with to prevent further complaints or losses.
This 3-day workshop will help organisation to implement and put in place an end-to-end and robust complaint handling and management process. Industry practices will be shared to help bring in all the factors and elements needed to make the customers stay with the organisation.