Managing Hardcore Collections
Programme Overview
This skills-based course builds on the collection skills to give learnersideas and models to handle especially difficult, fire-breathing, refuse-to-pay customers.
Who is this Programme for?
This programme is suitable for:
- Collectors (consumer & corporate);
- Credit card representatives;
- Loan representatives; and
- Anyone who collects money for a living.
Programme Objectives
- Calm angry customers via LESTER and other models;
- Contact tough customers with more confidence and professionalism;
- Handle difficult, stubborn, refuse-to-pay customers;
- Collect more money faster;
- Get more customers’ reasons-for-Defaults (RFDs)to solve payment issues; and
- Reduce your stress and get into less arguments.
Methodology
Face-to-face training.
Programme Outline
| Modules |
| Module 1: Are you Hardcore? |
| Module 2: Why are some debtors hardcore? |
| Module 3: Valuable Models Use on Hardcore Debtors |
| Module 4: Handling Unreasonable Hardcore Debtors |
Programme Delivery
| Date | Time |
| 5-6 July 2023 |
8:30 AM – 12:00 PM |
Your Investment
| Categories | Stakeholders | Non Stakeholders |
| Fee | $ 1,200.00 | $ 1,400.00 |
Download Brochure Here