On course for success

Managing Hardcore Collections

Programme Overview

This skills-based course builds on the collection skills to give learnersideas and models to handle especially difficult, fire-breathing, refuse-to-pay customers.

Who is this Programme for?

This programme is suitable for:

  • Collectors (consumer & corporate);
  • Credit card representatives;
  • Loan representatives; and
  • Anyone who collects money for a living.

Programme Objectives

  • Calm angry customers via LESTER and other models;
  • Contact tough customers with more confidence and professionalism;
  • Handle difficult, stubborn, refuse-to-pay customers;
  • Collect more money faster;
  • Get more customers’ reasons-for-Defaults (RFDs)to solve payment issues; and
  • Reduce your stress and get into less arguments.


Face-to-face training.

    Programme Outline

    Module 1: Are you Hardcore?
    Module 2: Why are some debtors hardcore?
    Module 3: Valuable Models Use on Hardcore Debtors
    Module 4: Handling Unreasonable Hardcore Debtors

    Programme Delivery

    Date Time
    5-6 July 2023

    8:30 AM – 12:00 PM
    1:30 PM – 5:00 PM

    Your Investment

    Categories Stakeholders Non Stakeholders
    Fee $ 1,200.00 $ 1,400.00


    Download Brochure Here


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