The retail banking sector is undergoing an unprecedented level of change due to digital disruption, evolving customer expectations, innovation, data usage, and new banking methods. The Certificate in Retail and Digital Banking (CertRDB) has been designed to establish anew independent standard in customer service excellence. It equips front-line staff with the necessary knowledge of regulatory requirements, products, services, and delivery channels to operate effectively in this fast-changing environment.
CertRDB has been specifically designed to assist banks in preparing their front-line staff to work within a transforming industry to achieve better informed outcomes for their business, their customers and themselves. This qualification aims to equip participants with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.
Who Should Attend
Those who aspire to have a career in retail and digital banking or work in other areas of financial services.
There are no specified entry requirements. However, you need to be satisfied of your ability to study in English.
|7 May 2024
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