On course for success

Leadership & Management

Kaedah Pembentangan Berkesan

Program Keseluruhan

Lazimnya, memiliki kemahiran komunikasi yang efektif merupakan salah satu kompetensi yang wajib dimiliki oleh setiap pekerja. Hal ini sangat signifikan bagi memastikan kelancaran urusan kerja, baik antara pihak
atasan ataupun rakan sepejabat. Oleh yang demikian, program Kaedah Pembentangan Berkesan yang akan diadakan selama dua (2) hari bertujuan untuk memperbaiki mutu komunikasi peserta dalam menggunakan Bahasa Melayu standard sebagai wahana penyaluran informasi dan idea sesuai dengan konteks formal bagi mencapai kefahaman yang optimum. Justeru, dalam program ini para peserta akan diajarkan tentang konsep komunikasi yang efektif di tempat kerja secara retorik agar dapat menyampaikan maksud dengan yakin dalam pelbagaisituasi profesional. Di samping itu, beberapa latihan atau aktiviti akan diberikan bagi mengaplikasikan kemahiran berkomunikasi lisan dan bukan lisan peserta selama program dijalankan.

Methodologi

Latihan bersemuka

Program Ini Sesuai Untuk Siapa?

Program ini sesuai diikuti oleh pegawai dan kakitangan kerajaan mahupun swasta yang ingin memperbaiki dan mengasah kemahiran berkomunikasi dalam Bahasa Melayu standard dengan lebih efektif di tempat kerja. Ini akan menjamin keoptimuman penyaluran maklumat terutama dalam situasisituasi formal

    Modul

    Modul 1 Konsep Komunikasi
    Modul 2 Pengucapan Awam
    Modul 3 Konflik dan Penyelesaian Konflik
    Modul 4 Etika dan Etiket dalam Komunikasi
    Modul 5 Perundingan
    Modul 6 Komunikasi dalam Perspektif Islam

    Butiran Program

    Date Time
    26 Jun 2023

    8:30 AM – 12:00 PM

    1:30 PM - 5:00 PM

    27 Jun 2023

    8:30 am – 12:00 pm

    Your Investment

    Package Stakeholder Non Stakeholder
    Normal Fee $ 600.00 $ 600.00

     

    Download Brochure Here

    Managing Hardcore Collections

    Programme Overview

    This skills-based course builds on the collection skills to give learnersideas and models to handle especially difficult, fire-breathing, refuse-to-pay customers.

    Who is this Programme for?

    This programme is suitable for:

    • Collectors (consumer & corporate);
    • Credit card representatives;
    • Loan representatives; and
    • Anyone who collects money for a living.

    Programme Objectives

    • Calm angry customers via LESTER and other models;
    • Contact tough customers with more confidence and professionalism;
    • Handle difficult, stubborn, refuse-to-pay customers;
    • Collect more money faster;
    • Get more customers' reasons-for-Defaults (RFDs)to solve payment issues; and
    • Reduce your stress and get into less arguments.

    Methodology

    Face-to-face training.

      Programme Outline

       Modules
      Module 1: Are you Hardcore?
      Module 2: Why are some debtors hardcore?
      Module 3: Valuable Models Use on Hardcore Debtors
      Module 4: Handling Unreasonable Hardcore Debtors

      Programme Delivery

      Date Time
      5-6 July 2023

      8:30 AM – 12:00 PM
      1:30 PM – 5:00 PM

      Your Investment

      Categories Stakeholders Non Stakeholders
      Fee $ 1,200.00 $ 1,400.00

       

      Download Brochure Here

       

      Strategic Management Series (SMS): Strategic Alignment And Implementation

      Programme Overview

      The Strategic Management Series consists of mini programmes to better provide participants the opportunity to be more involved in the process of strategic planning and be able to implement what they have learned in each of the programme.

      Strategic Alignment is an important top-down approach to ensure that the top vision is cascaded down throughout the organisation hierarchy, down to the individual level. Strategic Implementation, which follows strategic Alignment, is an important bottom-up approach where the execution of a strategic plan takes place from the lowest or individual level gradually trickling up to the top level of an organisation.

      Workshops included in the Strategic Management Series are:

      • Strategic Management Framework
      • Crafting a plan that works!
      • Aligning Organisational Management to Strategy

      Methodology

      Face-to-face training.

      Supported with case examples, group exercises and feedback evaluation.

      Who is this Programme for?

      This programme is suitable for middle to senior management officers whowill be directly or indirectly involved in the development, implementation and monitoring of strategic plans at their organisation.

      Programme Objectives

      • Understand that an organisation consists of a top level strategic plan and several mini strategic plans of the different levels, all of which must be aligned to the top vision as well as that Strategic Implementation is the execution of strategies or actions in order to meet the key performance indicators and vision; and
      • Acquire a set of tools and techniques to carry out strategic alignment and build an implementation & evaluation plan to monitor, review and update the action plans.

        Programme Outline

         Modules
        Strategic Alignment 1: Aligning Strategies & KPIs to the Top Vision
        Strategic Alignment 2: Cascading Top Vision throughout Organisation Hierarchy
        Implementation & Evaluation Plan to implement and monitor the action plans & KPIs

        Programme Delivery

        Date Time
        10-12 July 2023

        8:30 AM - 5:00 PM

        Your Investment

        Package Stakeholder Non Stakeholder
        Normal Fee $ 1,100.00 $ 1,250.00

         

        Download Brochure Here

        Building Communication Confidence

        Programme Overview

        Being able to communicate effectively is important in order to get your messages and information across successfully and understood by the receiver, either in your daily lives or at work. Having clear communication with a person or a group of people will setup or establish connections that allows for a better flow of information between the sender and receiver of the information.

        This 2-day training programme aims to build your confidence and enhance the way you communicate with your peers, colleagues, managers and customers and project a more professional image for
        yourself and the company that you work for. There will be practical activities to help participants understand the effective communication process, exercise conversation flow, understand non-verbal communication and how to self-prepare before communicating. This programme will also provide guidance and techniques to understand and improve the different communication styles, manage the barriers to effective communication and how to be more assertive when communicating.

        Methodology

        Face-to-face training.

        Who is this Programme for?

        • Supervisors
        • Managers
        • Team Leaders
        • Senior Leaders
        • Directors
        • Future Leaders

        Programme Objectives

        • Understand the different styles of communication;
        • Understand the effective communication Do's and Don't's;
        • Apply the techniques to manage challenging situations;
        • Apply the communication learning loop.
        • Identify own communication styles;
        • Identify self-prepare and build confidence before and during communicating or conversing.
        • Confident be more assertive when communicating;
        • Confident effectively communicate effortlessly.
        • Appreciate the effective communication process;
         Modules
        Module 1: Introduction to Communication
        Module 2: Importance of Non-Verbal Communication
        Module 3: The Rings of Workplace Communication
        Module 4: Self-Preparation to Communicating Effectively
        Module 5: Communication Styles
        Module 6: Effective Listening
        Module 7: Emotional Control
        Module 8: Conversation Flow
        Module 9: Assertive Communication

        Programme Delivery

        Date Time
        11-12 July 2023

        8:30 AM - 12:00 PM

        1:30 AM - 5:00 PM

        Your Investment

        Package Stakeholder Non Stakeholder
        Normal Fee $900.00 $ 1,000.00

         

        Download Brochure Here

        Driving Perfomance Through Feedback

        Programme Overview

        Withholding constructive feedback is like sending a person on a long and complicated hike without a compass. Feedback is a leadership tool and is one of the most vital stepping stones to a manager’s professional journey. Yet most managers are apprehensive in giving constructive feedback as it is deemed as “negative” and “painful” for both parties.

        This is because most of our own experiences have been focused around “criticism” rather than portraying it as positive/reinforcing feedback which is really intended as a developmental tool.

        When practised at the right time and effectively, it can help to avert and/or minimise creating a ‘blame culture’ which if not checked, can adversely impact the organisation’s business and targets. This programme is one out of five of the Toolkit for Young Leaders Series. The series is a set of workshops curated to develop the necessary skills to become a more effective leader, while also helping your team to grow.

        Methodology

        Face-to-face training.

        This workshop will be conducted in a practical and participative way. Learning strategies include small group discussions and skills practice sessions.

        Who is this Programme for?

        This workshop will be conducted in a practical and participative way. Learning strategies include small group discussions and skills practice sessions.

        • Higher performance;
        • Improved relationships;
        • Continuous learning and personal growth; and
        • Increased confidence

        Programme Objectives

        • Describe the Leadership Guiding Principles and how they support the communication process;
        • Understand what is constructive and positive feedback and its’ importance at the workplace;
        • Apply the feedback framework effectively to achieve the desired outcomes;
        • Identify the right opportunities to use this leadership tool to enhance productivity levels; and
        • Improve relationships both at work and in social settings.

          Programme Outline

           Modules
          Module 1: What is Feedback
          Module 2: Using a Leadership Guiding Principle Framework
          Module 3: Self-Awareness
          Module 4: The 6-Step Feedback Model
          Module 5: Key Success Factors

          Programme Delivery

          Date Time
          13 July 2023

          8:30 AM – 12:00 PM

          1:30 PM - 5:00 PM

          Your Investment

          Package Stakeholder Non Stakeholder
          Normal Fee $ 500.00 (SBS 20%) $ 700.00
          Group Fee (For Every 2 Pax) $700.00 $980.00

           

          Download Brochure Here

          Risk In Social Media

          Programme Overview

          Social media can bring wonders to your business. But are we really utilising it to its full potential?

          Risk in Social Media is a programme that offers individuals the opportunity to further understand the various uses of social media, its pros and cons and how businesses can combat the risks of social media. The programme also involves the drafting of policies, risk identification and an opportunity to use social media as an investigation tool.

          Methodology

          • Face-to-face learning mode
          • Case studies, individual and group exercises, etc

          Who is this Programme for?

          • Internal auditors
          • Operations personnel that manage social media accounts
          • Compliance officers
          • Investigators

          Pre-Requisite

          • Sound understanding of business, risk and controls
          • Basis understanding of investigation techniques and risk management concepts
          • Reasonable command of English language and proficient in use Microsoft office and internet.

          Programme Objectives

          • Understand the importance of social media and how its impacts businesses and individuals.
          • Prepare audit programme to ascertain the efficiency and effectiveness of social media platforms.
          • Conduct an investigation that entails social media platforms.
          • Draft policy and procedures to monitor the use of social media.
          • Perform cost vs benefit analysis when using social media platforms.

            Programme Outline

            Content 
            Module 1: Exploring the risks present in social media Module 4: Drafting of policies and procedures pertaining to social media
            Module 2: The impact of the risks on businesses Module 5: Conducting an audit of social media accounts.
            Module 3: Solution to combat the risks Module 6: Investigation using social media

            Programme Delivery

            Date Time
            24-25 July 2023

            8:30 AM - 12:00 PM

            1.30 PM - 5.00 PM

            Your Investment

            Package Stakeholder Non Stakeholder
            Normal Fee $ 900.00 $ 1,000.00

             

            Download Brochure Here

            Good Boss, Better Boss

            Programme Overview

            Your job title gives you ‘positional power’ over others. How you use thatpower determines your people’s level of commitment to you, the team,the organisation and to customers. Good bosses achieve good resultswhile better bosses achieve great results.

            Who is this Programme for?

            This programme is suitable for:

            • Supervisors;
            • Team leaders;
            • Managers;
            • Directors;
            • Senior leaders; and
            • Future leaders.

            Programme Objectives

            • Reduce miscommunication and rework via the ACCT model;
            • Setting the right team or department operating system (O/S) to enable success;
            • Coaching via the House Model to leave positive impacts while building a culture of excellence;
            • Strengthening your organisational power and influence at all levels; and
            • Impacting your ‘Stars’, ‘Steady Eddies’, and ‘Slugs’ to achieve better results.

            Methodology

            Face-to-face training.

              Programme Outline

               Module 1 Who are you? Who are others?
               Module 2 Building the right systems, processes, and values
               Module 3 Communication Skills
               Module 4 Managing People & Problems
               Module 5 Coaching

              Programme Delivery

              Date Time
              24-25 July 2023

              8:30 AM – 12:00 PM
              1:30 PM – 5:00 PM

              Your Investment

              Categories Stakeholders Non Stakeholders
              Fee $ 1,200.00 $ 1,300.00

               

              Download Brochure Here

               

              STRATEGIC MANAGEMENT SERIES: THE STRATEGIC MANAGEMENT FRAMEWORK

              Programme Overview

              The Strategic Management Series (SMS) consists of mini programmes to better provide participants the opportunity to be more involved in the process of strategic planning and be able to implement what they have
              learned in each of the programme.

              Strategic management is the systematic planning, management, and use of available resources to ensure a business or organisation achieves its goals. It is made up of two parts: developing a strategic plan and implementing a strategic plan.

              Workshops included in the Strategic Management Series are:

              • Strategic Management Framework
              • Crafting a plan that works!
              • Aligning Organisational Management to Strategy

              In SMS: Strategic Management Framework, participants will explore the strategic management framework and acquire a clear understanding of the concepts of systems thinking, foresight and strategic planning.

              Programme Objectives

              • Understand the different phases of Strategic Management and the key components of a strategic plan; and
              • Understand the success of a strategic plan requires careful planning, execution and monitoring while the success of an organisation depends on its top vision to be strategically aligned and cascaded down throughout the organization hierarchy.

              Who is this Programme for?

              This programme is suitable for middle to senior management officers who will be directly or indirectly involved in the development, implementation and monitoring of strategic plans at their organisation.

              Methodology

              Face-to-face training

              Supported with case examples, group exercises and feedback evaluation.

              Programme Outline

              Modules
              Module 1: Different Phases of Strategic Management
              Module 2: Key Components of a Strategic Plan

              Programme Delivery

              Date Time
              31 July 2023  8:30 am - 5:00 pm

              Your Investment

              Programme Stakeholder Non-stakeholder
              Fee $450.00 $550.00

               

              Download Brochure Here

              Kemahiran Penulisan Bahasa Melayu

              Keseluruhan Program

              Lazimnya, penulisan selalu dikaitkan dengan penggunaan bahasa secararasmi kerana ia merupakan sebuah pendokumentasian yang bolehdijadikan sebagai bahan rujukan jangka masa panjang. Oleh yangdemikian, Program Kemahiran Penulisan Bahasa Melayu yang diadakanselama dua (2) hari ini bertujuan untuk memperbaiki mutu penulisanpeserta dalam menggunakan Bahasa Melayu standard sebagai wahanapenyaluran informasi dan idea sesuai dengan konteks formal. Justeru,dalam program ini para peserta akan diajarkan tentang konsep berbahasadan mengenal pasti kesilapan yang sering dilakukan dalam penulisanmereka kerana tanpa kesedaran tersebut, tiada pembaikan akan berlaku.Di samping itu, beberapa latihan atau aktiviti akan diberikan bagimemperkasa pemahaman peserta selama program dijalankan.

              Metodologi

              Latihan Bersemuka

              Program Ini Sesuai Untuk Siapa?

              Program ini sesuai untuk pegawai dan kakitangan kerajaan dan swasta yang ingin meningkatkan mutu penulisan dalam Bahasa Melayu standard.

              Modul

              Modul 1 Bahasa dan Komunikasi
              Modul 2 Penanda Wacana
              Modul 3 Laras Bahasa
              Modul 4 Analisis Kesalahan Bahasa
              Modul 5 Pemilihan Kata
              Modul 6 Penulisan Terkawal

              Butiran Program

              Date Time
              2-3 Ogos 2023

              8:30 pagi - 12:00 tengahari

              1:30 petang - 5:00 petang

              Your Investment

              Package Stakeholder Non Stakeholder
              Normal Fee $ 550.00 $ 650.00

              Download Brochure Here

              Onboarding: Penerapan Budaya Kerja Professionalisma dan Beretika

              Keseluruhan Program

              Program ini akan membantu peserta mengembangkan keupayaanuntuk mengenali dan mempromosikan budaya membuat keputusanberetika di tempat kerja, dan mengenal pasti tindakan dan tingkahlaku yang beretika dan sebaliknya. Program ini boleh memberikesan positif yang signifikan terhadap tingkah laku pekerja.

              Metodologi

              Latihan Bersemuka

              Program Ini Sesuai Untuk Siapa?

              Program ini sesuai untuk perserta yang baru menceburi bidang pekerjaan.

              Objektif Program

              Di penghujung kursus pembelajaran ini, peserta-peserta akan mendapat manfaat seperti:

              • Menjadi pekerja yang lebih professional;
              • Mengetahui etika kerja profesional;
              • Memahami kepentingan etika kerja profesional dan akibat tidak beretika

              Modul

              Modul 1 Kepentingan etika dalan busines
              Modul 2 Cabaran etika dalam organisasi
              Modul 3 Salah laku
              Modul 4 Profesionalisma dalam pekerjaan
              Modul 5 Implikasi melanggar etika
              Modul 6 Jadilah pekerja yang beretika
              Modul 7 Beretika semasa berkomunikasi
              Modul 8 Kod etika
              Modul 9 Action Planning

              Butiran Program

              Date Time
              7-8 Ogos 2023

              8:30 pagi - 12:00 tengahari

              1:30 petang - 5:00 petang

              Your Investment

              Package Stakeholder Non Stakeholder
              Normal Fee $ 650.00 $ 750.00

               

              Download Brochure Here

              Onboarding: Effective Organisational Skills

              Programme Overview

              In this current environment, we are all busy, and sometimes it seems we do not have enough hours in the day to complete tasks, deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst case scenarios, unwell (both physically and mentally). The reason behind this is often how we work, day to day.

              This 1-day Effective Organisational Skills training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. The training course will help participants build self-awareness and will highlight the important parts of working smarter and how to organize themselves better in order to achieve their end goals.

              Methodology

              Face-to-face training.

              Who is this Programme for?

              Newly hired employees or any individual who is keen to develop their communication skills

              Programme Objectives

              • Appreciate the importance of being organized;
              • Understand that urgent and important tasks aren’t always the same thing;
              • Manage their time better and their stress;
              • Focus on the task in hand and not working in a scatter gun approach
              • Limit procrastination to work smarter by having of their goals and what they want to achieve

                Programme Outline

                 Modules
                Module 1 – Introduction To Organisation Skills Module 4 – Time Management
                Module 2 – Self Management and Personal Effectiveness Module 5 – How to Stay Organised In the
                Workplace
                Module 3 – Science To Productivity Module 6 – How To Manage Stress

                Programme Delivery

                Date Time
                9 August 2023

                8:30 AM - 12:00 PM

                1:30 PM - 5:00 PM

                Your Investment

                Package Stakeholder Non Stakeholder
                Normal Fee $500.00 $ 550.00

                 

                Download Brochure Here

                Strategic Management Series (SMS): Crafting A Plan That Works

                Programme Overview

                The Strategic Management Series consists of mini programmes to better provide participants the opportunity to be more involved in the process of Strategic Planning and be able to implement what they have learned in each of the programme.

                In SMS: Crafting a plan that works, participants will be able to apply a set of tools and techniques in building a futures-ready Strategic Plan. There are many steps in crafting a strategic plan from environmental scanning, strategic thinking to formulating the vision, key performance indicators (KPIs) and strategies.

                • Strategic Management Framework
                • Crafting a plan that works
                • Aligning Organisational Management to Strategy

                Methodology

                Face-to-face training.

                Supported with case examples, group exercises and feedback evaluation.

                Who is this Programme for?

                This programme is suitable for middle to senior management officers who will be directly or indirectly involved in the development, implementation and monitoring of strategic plans at their organization.

                Programme Objectives

                • Develop a clear understanding of the key steps in developing a strategic plan; and
                • ACQUIRE a set of tools and methodologies for developing the key components of a strategic plan from the vision, mission, core values to KPIs, long-term strategy plans and short-term action plans.

                  Programme Outline

                   Modules
                  Module 1: Key Steps in building a Strategic Plan
                  Module 2: Key Tools & Methodologies in developing the key components of a Strategic Plan.

                  Programme Delivery

                  Date Time
                  14-16 August 2023

                  8:30 AM - 5:00 PM

                  Your Investment

                  Package Stakeholder Non Stakeholder
                  Normal Fee $ 1,100.00 $ 1,300.00

                   

                  Download Brochure Here

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