On course for success

Soft Skills

Conflict Management [VILT]

 

Programme Overview

Conflicts are a natural part of business life and also the biggest threat to effective collaboration. According to a study by CPP Inc, each employee spends about 2.1 hours every week dealing with conflicts which results in the loss of productivity and efficiency. In fact, one of the most common reasons employees leave a job is due to unresolved conflicts in their workplace.

To improve success and ensure sustainability, teams need to understand conflict and manage them. However, a common issue in many organisations is that most employees and managers lack conflict management training.

If managed appropriately, conflict can increase interpersonal relationship satisfaction, creative problem-solving, and improve overall efficiency, creativity, and profitability. On the other hand, mishandled conflicts will cause organisational inefficiency, reduced productivity, and stymy innovation.

Programme Objectives

By the end of the programme, participants will be able to:

  • Understand the importance of effective conflict management;
  • Identify different types of conflicts and underlying triggers;
  • Observe behaviours that are exhibited when conflict is not constructively managed;
  • Apply conflict management techniques to obtain a positive outcome;
  • Develop their interpersonal communication styles and negotiation skills to improve settlement and avoid re-escalation.

Programme Outline

  • Introduction to conflict;
  • Conflict awareness and identification;
  • Communication styles for different personalities;
  • Understanding how conflicts escalate/de-escalate;
  • Types of conflict management techniques;
  • Rebuilding trust and establishing team dynamics.

Who Should Attend

This programme is suitable for positions that require the ability to communicate clearly and influence their colleagues and peers to improve performance and create a positive working environment:

  • Head of Departments;
  • Managers;
  • Supervisors; and
  • Team Leaders.

This programme is also suitable for junior staff to improve their conflict management and collaborative skills to achieve workplace efficiency and productivity.

Your Investment

Stakeholder*: BND $ 450.00
Non-Stakeholder: BND $ 450.00

*Stakeholders are participants from MOFE, BDCB and all domestic banks in Brunei Darussalam.

Download Brochure Here

Level 2: Effective Business Communication in Bahasa Melayu

Programme Overview

This intensive 2-day programme is designed for participants to develop their communication and writing skills in the Malay language in a business and entrepreneurship setting.

In an era of globalisation full of uncertainty and competition, good and effective communication is a valuable skill for the productivity and development of individuals and organisations. Communication is particularly relevant in entrepreneurship and business where all matters usually require a communication process involving the exchange of facts, ideas, opinions or emotions by two or more communicators.

Employees require effective written communication to articulate and present their opinions, proposals, instructions, reports and suggestions to achieve organisational objectives.

This programme will focus on practical written communication skills based on the MIB philosophy taking into account the global context of entrepreneurship/ business.

Programme Objectives

By the end of the programme, participants will be able to:

  • Demonstrate the principles of effective communication especially in terms of clarity, accuracy, cohesiveness and polite manner;
  • Demonstrate the basic structure of an agenda, email and memo of business correspondence, business proposal, and business report;
  • Develop intermediate concepts in the construction of sentences and paragraphs;
  • Develop the best format for an agenda, email and memo of business correspondence, business proposal, and business report;
  • Apply the proper use and appropriate titles (terasul) for the targeted individual; and
  • Distinguish common misspellings and grammatical issues in business writing.

Methodology

  • Interactive Lectures
  • Group Work
  • Individual Work
  • Provide opportunities to apply and practice the skills

Your Investment

Stakeholder*: BND 450.00 
Non-Stakeholder: BND 550.00

* Stakeholders are participants from MOFE, BDCB, and all domestic banks in Brunei Darussalam.

Download Brochure Here

Personal Transformation through Neuro Linguistic Programming (NLP)

Programme Overview

Neuro-Linguistic Programming or NLP is a body of knowledge that explicitly deals with enhancing your mind towards personal transformation and permanent change.

NLP examines patterns of behaviour and helps people to increase their self-awareness. Effectively, people can use NLP to reprogram their minds, change the patterns of their thoughts and emotional behaviours. NLP brings together three distinct areas of neuroscience, linguistics and behavioural patterns.

Programme Objectives

Upon completion of the programme, participants will be able to:

  • Use NLP perspectives to examine themselves and understand the underlying NLP principles;
  • Modify internal representation of past events and convert them to positive experiences;
  • Use NLP skills to reprogram themselves, increase their confidence and read others;
  • Set goals systematically and boost confidence when dealing with future events using NLP programming;
  • Establish rapport using NLP techniques and use empathic communication to get the most from their encounters;
  • Persuade others using language patterns & NLP meta-programming; and
  • Boost their confidence by reframing and applying NLP techniques to their inner voice

Programme Outline

  • NLP techniques
  • Rapport Building
  • Goal settings – the NLP way
  • How does your mind work?
  • Beliefs
  • Persuasion
  • Self – confidence

Your Investment

Stakeholder*: BND 750.00
Non-Stakeholder: BND 800.00

* Stakeholders are participants from MOFE, BDCB, and all domestic banks in Brunei Darussalam.

Download Brochure Here

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