On course for success

Soft Skills

Conflict Management

 

Programme Overview

Conflicts are a natural part of business life and also the biggest threat to effective collaboration. According to a study by CPP Inc, each employee spends about 2.1 hours every week dealing with conflicts which results in the loss of productivity and efficiency. In fact, one of the most common reasons employees leave a job is due to unresolved conflicts in their workplace.

To improve success and ensure sustainability, teams need to understand conflict and manage them. However, a common issue in many organisations is that most employees and managers lack conflict management training.

If managed appropriately, conflict can increase interpersonal relationship satisfaction, creative problem-solving, and improve overall efficiency, creativity, and profitability. On the other hand, mishandled conflicts will cause organisational inefficiency, reduced productivity, and stymy innovation.

Programme Objectives

By the end of the programme, participants will be able to:

  • Understand the importance of effective conflict management;
  • Identify different types of conflicts and underlying triggers;
  • Observe behaviours that are exhibited when conflict is not constructively managed;
  • Apply conflict management techniques to obtain a positive outcome;
  • Develop their interpersonal communication styles and negotiation skills to improve settlement and avoid re-escalation.

Programme Outline

  • Introduction to conflict;
  • Conflict awareness and identification;
  • Communication styles for different personalities;
  • Understanding how conflicts escalate/de-escalate;
  • Types of conflict management techniques;
  • Rebuilding trust and establishing team dynamics.

Who Should Attend

This programme is suitable for positions that require the ability to communicate clearly and influence their colleagues and peers to improve performance and create a positive working environment:

  • Head of Departments;
  • Managers;
  • Supervisors; and
  • Team Leaders.

This programme is also suitable for junior staff to improve their conflict management and collaborative skills to achieve workplace efficiency and productivity.

Your Investment

Stakeholder*: BND $ 450.00
Non-Stakeholder: BND $ 450.00

*Stakeholders are participants from MOFE, AMBD and all domestic banks in Brunei Darussalam.

Download Brochure here

Design Thinking for Problem Solving

Programme Overview

Design Thinking is an iterative user-centric process that seeks to understand the user, challenge traditional assumptions and redefine problems to identify alternative strategies and solutions. Design Thinking provides a solution-based approach to solving problems through emotive lenses and sensitive feelers.

The significance of Design Thinking ensues from the technology disruption and digital transformation which has dramatically changed the way organizations evolve. Some of the world’s leading brands, such as Apple, Google, Tesla, Alibaba, Samsung and GE, have rapidly adopted the Design Thinking approach to propel their business forward, integrating creative problem solving, technology adoption and future-proofing. Design Thinking is a method developed by IDEO, a Global Consultancy based in Palo Alto, California. It is taught at leading universities around the world, including Stanford, Harvard and MIT.

Programme Objectives

Design Thinking aims to provide a tried and tested systematic approach to transforming the way individuals and their organisation approaches business issues allowing them to devise innovative strategies that are both workable and productive.

By the end of the programme, participants will be able to:

  • Generate awareness of the main features, principles and methodologies of Design Thinking as an approach for innovation and work improvement;
  • Recognise the benefits that Design Thinking will bring to the organization;
  • Understand key procedures or tools involved in Design Thinking with a hands on learning experience, for innovative application and for identifying new opportunities; and
  • Apply Design Thinking and its methodologies to participants’ work processes. 

Who Should Attend

The target audience includes: Executive Level Officers and Officer Level.

Pre-requisite

Each participant will submit a pre-training writing assignment one week before the training session. This serves as an assessment to gauge the current competency of the participants.

Your Investment

Stakeholder*: $1,400.00

Non-Stakeholder: BND $1,400.00

* Stakeholders are participants from MOFE, AMBD, and all domestic banks in Brunei Darussalam.

Download Brochure here

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