On course for success

Technical

Ace Your Customer Service

 

Programme Overview

In the current landscape of our service industry, businesses and companies must strive to provide top-notch customer service to maintain competitiveness in the market. Achieving 'top of mind
awareness' within their customer base requires a commitment to customer advocacy. This involves ensuring that representatives of businesses and companies consistently and professionally provide high level customer service and care.

This dynamic and interactive 3-day programme is designed to equip participants with essential knowledge, skills, and techniques for delivering exceptional customer service. The goal is to achieve customer satisfaction in every interaction. Participants will gain the confidence to adeptly handle and serve customers by applying key skills and attributes, creating positive and memorable experiences for customers when they enter business premises.

Programme Objectives

  • Understand and appreciate the importance of delivering high-quality Customer Service and Customer Care.
  • Understand the key elements that ensure constant care is delivered to customers.
  • Understand and apply the required attributes and skills when handling and serving customers.
  • Apply the correct way to respond effectively and professionally to customers verbally and in writing.
  • Appreciate factors contributing to customers’ needs and behaviours.
  • Confidently serve and handle the different types of customers.
  • Project a lasting impression on the customers of the staff and the company they represent.
  • Provide memorable Customer Service, Customer Care and Customer Experience.

Who Should Attend

This programme is suitable for frontline and customer-facing staffs that serve customers regularly and are keen to sharpen and improve their customer service and customer care skills.

Methodology

  • Work exercise, group work and participants’ presentation.
  • Learning enhancement activities with facilitated group/individual review and feedback sessions.
  • Sharing of best practices by our trainer/consultant from actual work application and experience.

Programme Dates

Date Time
28 - 29 August 2024 8:30 am – 12:00 pm
1:30 pm – 5:00 pm

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $ 800 $ 800

 

Download Brochure Here

Book Now!

Total Procurement Transformation & Solutions

 

Programme Overview

Many companies are now spending a larger percentage of their revenue on products and services than they were thirty years ago. Most manufacturers spend around 60% to 70% of their revenue on the supplies that are necessary to keep their business running. Companies are now looking for ways to boost their bottom line through non-traditional approaches. Cutting cost and cringing on spending is no longer the only way out of the morass. New ways must be found, tested and implemented.

Transforming the procurement function requires commitment of management, a rethinking of strategies, a changed approach to concepts, and adoption of new ideas. Challenging, as it may, the approach calls for a total rethink of our past and chart a new pathway to procurement success. It consumes a lot of time, entails breaking down barriers between internal groups, demands a new approach to suppliers, and requires significant investment in resources like people, training, analysis, measurement, technology, and suppliers.

To make a significant impact to the organisation’s future success, procurement’s contribution must be reviewed for lethargy, malaise and inefficient practices. In this course, we will look at some of these problems, understand how to resolve critical issues and pave new pathways to old problems.

Programme Objectives

  • Describe transforming procurement from a cost center to value creation.
  • Show deep understanding of cost drivers.
  • Explain supplier relationship and performance management.
  • Practice using technology in transforming procurement.
  • Begin to understand spend management and data analytics.
  • Moving away from silo thinking to enterprise success.
  • Engaging in progressive procurement practices and tools to drive results.

Who Should Attend

  • Procurement Staff
  • Purchasing Staff
  • Supply Chain Staff
  • Warehousing Staff
  • Inventory Control Staff
  • Planning and Materials Professionals
  • Suppliers
  • Contractors

Methodology

  • Face-to-face
  • Lecture, group discussion, and etc

Programme Dates

Date Time
9 - 10 September 2024 8:30 am – 12:00 pm
1:30 pm – 5:00 pm

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $ 3,500 $ 3,700

 

Download Brochure Here

Book Now!

Performance Management and Development

 

Programme Overview

Most companies recognise that their greatest asset and competitive advantage is in their human resources. Ironically, little time and attention are given to provide the appropriate feedback, guidance and development to maximise this most important resource of the company. This programme is designed to equip managers with a firm grasp of planning, managing, developing and evaluating performance for excellent staff performance delivery.

Programme Objectives

  • Understand the Performance Management Framework.
  • Align corporate KPIs and communicate performance expectations.
  • Provide constructive feedback, coaching and performance counselling.
  • Engage, appraise & develop staff effectively.

Who Should Attend

  • New Managers
  • Managers
  • Supervisors
  • Executive
  • Emerging Managers

Methodology

  • Face-to-face
  • Lecture, group discussion, and etc

Programme Dates

Date Time
2 - 3 September 2024 8:30 am – 12:00 pm
1:30 pm – 5:00 pm

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $ 1,300 $ 1,400

 

Download Brochure Here

Book Now!

Building Interactive Dashboard With MS Excel (Advanced)

Programme Overview

An Excel Dashboard serves as a dedicated platform enabling managers and business leaders to monitor essential Key Performance Indicators (KPIs) and make informed decisions. This page incorporates diagrams, tables, and views, all backed by factual data. It's worth noting, however, that not all reports can be classified as dashboards. Dashboard reports furnish administrators with a high-level summary of their company's performance.

Excel, renowned for its capabilities, stands out as an excellent tool for crafting robust dashboards, empowering managers to assess, scrutinise, and receive real-time updates.

Our MS Excel Dashboard Advanced level course focuses on creating dynamic reports, charts, and enhancing data interaction. The dashboards we construct are designed to be flexible and user-friendly, adapting to changes as needed. While the accuracy of the data and reports is paramount, we also emphasize the aesthetics of the dashboard. A well designed and visually appealing dashboard can enhance the overall user experience and comprehension of the data presented.

Objectives

  • Utilise Power Query to efficiently restructure and format data into a tabular layout.
  • Enhance the comprehensiveness of your Dashboard by employing Excel's analytic tools, such as PivotTables, to dynamically adapt charts based on specific report requirements.
  • Create an interactive Dashboard by leveraging Macros and Slicers to engage your data and provide a user-friendly experience.

Who Should Attend

Any personnel that uses Microsoft Excel to analyse and prepare management reports, especially administrative, operational and middle management staff.

Programme Date

Date Time
25 - 26 September 2024   8:30 am - 12:00 pm
1:30 pm - 5:00 pm

Programme Fee

Package Stakeholders Non-Stakeholders
Normal Price $750.00 $850.00

 

Download Brochure Here

Book Now!

Pro Series: Negotiate Like A Pro

 

Programme Overview

The ‘Like a Pro’ series is a series of workshops catered to improve your overall professional skills in writing, selling, presenting, and negotiating. Each workshop is tailored to develop your professional skills and will allow you to be more effective with the boost of confidence that every professional needs.

Workshops included in the ‘Like a Pro’ Series are:

  • Present Like a Pro
  • Write Like a Pro
  • Negotiate Like a Pro
  • Sell Like a Pro

Negotiation is essential in the business world to gain mutual benefits by managing various interests and variables. The ability to negotiate effectively allows one to attain a competitive edge by directing expectations and objectives deliberately. This workshop will equip you with the essentials to negotiate like a pro!

Programme Objectives

  • Understand the different types of negotiation.
  • Identify various stages types of negotiation.
  • Utilise multiple principes of negotiation.
  • Analyse other people viewpoints and perspectives.
  • Say no with positivity.
  • Apply rhetoric to influence to logical and emotional process.
  • Analyse the audience to gain shared interests in negotiation.
  • Prepare fundamentals for managing negotiations.
  • Negotiate competently with clear objectives and targeted outcomes.

Who Should Attend

This programme is suitable for individuals looking to enhance their presentation skills to deliver more engaging and effective presentations.

Methodology

  • Face-to-face
  • Individual activities
  • Group exercises

Programme Dates

Date Time
1 - 2 October 2024 8:30 am – 12:00 pm
1:30 pm – 5:00 pm

Your Investment

Package Stakeholder Non Stakeholder
Normal Price $ 700 $ 800

 

Download Brochure Here

Book Now!

People Centric Workforce Strategies

Programme Overview

The programme is designed to walk learners through the implementation process of succession planning.

By focusing on a people-centered approach, learners will leave this course with key takeaways to execute succession planning within their organisation. By discussing real-world situations, learners will develop a strategic understanding on how to design and implement a succession plan that positions talent for the future workforce and identifies solutions to effectively pivot in a changing environment. This programme provides a collaborative environment where professional learners connect to develop necessary tools for a successful succession planning portfolio.

Objectives

  • Increase awareness of succession planning approaches that meet the organisation’s needs.
  • Describe succession planning and how it aligns with and supports broader organisational and HR strategies, goals and objectives.
  • Recognise organisational competencies that are critical to retain in order for an organisation to be successful.
  • Analyse and evaluate the effectiveness of your organisation’s succession plan.

Who Should Attend

  • Directors
  • Senior Managers
  • Managers
  • New Managers

Programme Date

Date Time
7 - 8 October 2024   8:30 am - 12:00 pm
1:30 pm - 4:30 pm

Programme Fee

Package Stakeholders Non-Stakeholders
Normal Price $2,700.00 $2,900.00

 

Download Brochure Here

Book Now!

Microsoft Series: MS Powerpoint & MS Word Level 1

Programme Overview

This programme has been introduced to help new staff members better prepare themselves for their roles within an organisation. Its primary goal is to enable participants to acquire the basic knowledge necessary to perform a range of tasks in their workplace. The training focuses on three distinct areas within MS Office, namely MS Excel, MS PowerPoint, and MS Word.

Objectives

At the end of the programme, participants will able to:

  • Understand and able to use various MS Office applications in completing their daily tasks.

Who Should Attend

The programme is open to everyone, especially onboarding staffs who require basic understanding and application of Microsoft office to perform their everyday work.

Programme Date

Date Time
15 - 16 October 2024   8:30 am - 12:00 pm
1:30 pm - 5:00 pm

Programme Fee

Package Stakeholders Non-Stakeholders
Normal Price $520.00 $600.00

 

Download Brochure Here

Book Now!

Mitigation of Social Media Risk for Organisation

Programme Overview

Social media can bring wonders to your business. But are we really utilising it to its full potential?

Risk in Social Media is a programme that offers individuals the opportunity to further understand the various uses of social media, its pros and cons, and how businesses can combat the risks of social media. The programme also involves the drafting of policies, risk identification and an opportunity to use social media as an investigation tool.

Objectives

  • Understand the importance of social media and how it impacts businesses and individuals.
  • Perform cost vs benefit analysis when using social media platforms.
  • Draft policy and procedures to monitor the use of social media.
  • Prepare audit programme to ascertain the efficiency and effectiveness of social media platforms.
  • Conduct an investigation that entails social media platforms.

Who Should Attend

  • Internal auditors
  • Operations personnel that manage social media accounts
  • Compliance officers
  • Investigators

Programme Date

Date Time
16 - 17 October 2024   8:30 am - 12:00 pm
1:30 pm - 4:30 pm

Programme Fee

Package Stakeholders Non-Stakeholders
Normal Price $1,300.00 $1,450.00

 

Download Brochure Here

Book Now!

Data Visualisation With Power BI: Level 3 (Advanced)

Programme Overview

Power BI is a powerful data visualisation and business intelligence tool that allows users to connect to various data sources, create interactive visualisations, and share insights with others.

Level 3 will feature the use of more advanced tools of Power BI and how participants can take full advantage on it.

Objectives

  • The aim of this training course is to provide participants with a comprehensive range of skills, from foundational Power BI knowledge to advanced data modeling, DAX functions, and
    visualisation techniques.
  • Understanding the advance method of Power BI to transform data into actionable insights, and how to share those insights with others.

Who Should Attend

  • Business analysts
  • Data analysts
  • Business intelligence professionals
  • Sales and marketing analysts or any individual whose work revolves around data utilisation.

Programme Date

Date Time
23 - 24 October 2024   8:30 am - 12:00 pm
1:30 pm - 4:30 pm

Programme Fee

Package Stakeholders Non-Stakeholders
Normal Price $850.00 $950.00

 

Download Brochure Here

Book Now!

▲ Top