Technical

Programme Overview

Training Needs Analysis (TNA) typically arises in response to organisational challenges, primarily centred around performance gaps. In these scenarios, addressing the issues often involves implementing training solutions. This is where the significance of training needs analysis becomes evident. The process involves identifying the disparities between the existing and desired knowledge, skills, and attitudes (KSAs) required for a particular job. Through this analysis, organisations can pinpoint areas for improvement and tailor training programmes to bridge the identified gaps.

Programme Objectives

• Define the common training process Flow Knowledge.
• Comprehend the important of TNA knowledge.
• Display the TNA framework activities skills.
• Choose appropriate TNA methodology that suite to their organisation skills.
• Identify the importance of measuring the training effectiveness attitude.
• Develop the skills and knowledge on method of evaluation.
• Exploring the level of evaluation using Kirk Patrick Model

Who Should Attend

• Head of Departments
• Executives
• Supervisors
• Leaders
• Those who have subordinates

Methodology

• Face-to-face.
• Lecture, group discussion, etc.

Programme Dates

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Programme Overview

Risk Management should be everybody’s business, not just the CEO’s the CFO’s or the CRO’s! Practicing good Operational Risk Management is an artform, and the science that forms the platform to support one practicing their art-form is still an evolving science.

This programme introduces participants to the true purpose of risk management and ensures that anyone wishing to practice good risk management first embraces the true meaning and purpose of risk management in the first instance before embarking on their quest to practising good risk management in order to be successful.

Objectives

• Acquire a strong foundational grounding in operational risk exposures within their organisations.
• Learn techniques to identify, mitigate, monitor, measure, and manage operational risks.
• Gain comprehensive knowledge in the areas of operational risk management.
• Elevate operational risk management to a truly effective level within their organisations.
• The programme overall ensures participants to have a solid understanding of operational risk and the tools to address it effectively.

Who Is This Programme For?

• Senior Management
• Business Line Managers and Personnel
• Risk Management Personnel
• Finance Personnel
• Operations and Settlements Personnel
• Accountants
• Internal and External Auditors

Programme Date

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Programme Overview

This program is crafted for individuals with the goal of revitalizing struggling companies through the refinement of their financial planning and evaluation skills. Employing a hands-on approach that integrates case studies and Excel spreadsheets, participants will acquire a comprehensive understanding of how financial modeling techniques can adeptly analyse and address intricate challenges. The practical knowledge gained will offer invaluable insights for making effective decisions in the domain of corporate turnaround.

Programme Objectives

• Build a dynamic 3 Statement Financial Model.
• Business application of Sensitivity & Scenario Analysis.
• Perform business forecasting & What-If analysis.
• To use Artificial Intelligence (AI) tool to effective reporting.
• Understand the rationale for acquisitions and disposals.
• Understand deal structuring via debts, shares and mixture of debts and shares.
• Understand different business valuation methods.

Who Should Attend

• This programme is suitable for Entrepreneurs, Bankers, Accountants, Finance managers, CFO, Business Managers & Marketing Managers. All who are involved in buying or selling public or private companies, whether as principals or as advisers.

Methodology

• Face-to-face
• Lecture & skill practices

Programme Dates

Your Investment

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Programme Overview

In a world characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), where changes unfold across various dimensions including society, technology, politics, the environment, education, and the economy, organisations can no longer afford to resist change or maintain business as usual. It is imperative for them to cultivate agility, enabling them to adapt and embrace change while vigilantly monitoring these shifts at every level within the organisational hierarchy — from top management to departments and individuals.

Furthermore, organisational changes and visions must not only be disseminated throughout the organisation but also strategically aligned with national-level aspirations, blueprints, and masterplans such as Wawasan 2035, Negara Zikir & Maqasid of the Syariah, the Economic Blueprint, and Digital Economy Master Plan. Additionally, alignment with international-level goals, including the Sustainable Development Goals (SDGs), is crucial for fostering a cohesive and globally relevant organisational framework.

Programme Objectives

• Understand the key phases of strategic planning development.
• Understand the key components of a strategic plan.
• Acquire a set of tools and methodologies for developing a strategic plan from the vision, mission, core values to KPIs, long-term strategy plans, short-term action plans and implementation & evaluation plans.
• Understand that an organisation consists of a top-level strategic plan and several mini strategic plans of the different levels, all of which must be aligned to the top vision.
• Understand the importance of aligning the vision, key performance indicators and strategies within the organisation.

Who Should Attend

This programme is suitable for personnel who will be directly or indirectly involved in the development, implementation and monitoring of strategic plans at their organisation.

Methodology

• Face-to-face
• Lecture, group discussion, etc

Programme Dates

Your Investment

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Programme Overview

Covering all-round concepts grounded in industry fundamentals, hands-on practical and case studies, this 2-day bootcamp addresses a wide variety of business challenges, process solutioning and how better decisions can be made by leveraging data analytics.

This programme is designed for professionals who may have little prior knowledge but are keen to learn the utility, applications, and management of big data analytics initiatives in business world. Those with relevant field experience and/or past training will find that this course offers a refresher, to-date insights and useful applications and practicum.

Programme Objectives

• Plan and implement Big Data Analytics initiatives that can facilitate more efficient and productive business process solutions.
• Understand and learn how Big Data Analytics and Business Analytics can provide more insights to help with effective business decisions.
• Design and formulate the use of relevant analytical methodologies to formulate solutions to address organisational challenges.
• Learn and apply the Big Data Analytics framework in big data project management.
• Assess and evaluate analytical model performances in addressing business goal(s) and objective(s).
• Describe best practices of big data analytics and analytical pitfalls to avoid.

Who Should Attend

• Supervisors
• Executive
• Emerging Managers
• Managers

Methodology

• Face-to-face
• Lecture, group discussion, etc

Programme Dates

Your Investment

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Programme Overview

In the current business environment, everyone is working in a team or a part of a team organisation made up of different people with various ways of approaching work and having their own views and personalities. Conflicts inevitably will happen and ineffective conflict handling and resolution can lead to absenteeism, poor work quality, increased staff turnover, demotivated staff and waste of resources.

Conflict is an intrinsic and inevitable part of our status as human beings. We will all encounter it in some form or another in both our career and personal life. When we are confronted by it, there are usually two typical responses; we either tackle it head on or we avoid it completely. Both of these methods ultimately result in difficult times that can be painful, costly and uncomfortable where the outcome usually presents a ‘winner’ and a ‘loser’.

This two-day programme will help participants approach these conflicts a way in which they can reach a win-win outcome and come to a successful conclusion for both people. This programme also focuses on bringing about an end to your conflict situations quickly, cost-effectively and with as little discomfort as possible.

Effective conflict handling and resolution can provide outcomes that help organisations have better teamwork and collaboration, more likely to be profitable, create greater stakeholder confidence in the management of the company as well as maintaining stronger relationships with customers.

Programme Objectives

• Understand and appreciate the importance of handling conflicts.
• Understand and appreciate the challenges in handling conflicts.
• Spot conflicts and understand people’s behaviour.
• How to better manage conflicts.
• Help manage conflicts between team members.
• Understand and apply methods to managing conflicts.
• Understand the skills needed to resolve conflicts.
• Apply learnings to personal and team conflict situations.

Who Should Attend

• Staff members in need of improving their conflict handling and management skills at work.
• Individuals who wish to be more effective at work and are keen to improve and develop their skills in order to be able to handle and manage conflicts better.

Methodology

• Face-to-face
• Individual activities
• Group exercises

Programme Dates

Your Investment

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Programme Overview

In the current landscape of our service industry, businesses and companies must strive to provide top-notch customer service to maintain competitiveness in the market. Achieving 'top of mind
awareness' within their customer base requires a commitment to customer advocacy. This involves ensuring that representatives of businesses and companies consistently and professionally provide high level customer service and care.

This dynamic and interactive 3-day programme is designed to equip participants with essential knowledge, skills, and techniques for delivering exceptional customer service. The goal is to achieve customer satisfaction in every interaction. Participants will gain the confidence to adeptly handle and serve customers by applying key skills and attributes, creating positive and memorable experiences for customers when they enter business premises.

Programme Objectives

• Understand and appreciate the importance of delivering high-quality Customer Service and Customer Care.
• Understand the key elements that ensure constant care is delivered to customers.
• Understand and apply the required attributes and skills when handling and serving customers.
• Apply the correct way to respond effectively and professionally to customers verbally and in writing.
• Appreciate factors contributing to customers’ needs and behaviours.
• Confidently serve and handle the different types of customers.
• Project a lasting impression on the customers of the staff and the company they represent.
• Provide memorable Customer Service, Customer Care and Customer Experience.

Who Should Attend

This programme is suitable for frontline and customer-facing staffs that serve customers regularly and are keen to sharpen and improve their customer service and customer care skills.

Methodology

• Work exercise, group work and participants’ presentation.
• Learning enhancement activities with facilitated group/individual review and feedback sessions.
• Sharing of best practices by our trainer/consultant from actual work application and experience.

Programme Dates

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Programme Overview

Most companies recognise that their greatest asset and competitive advantage is in their human resources. Ironically, little time and attention are given to provide the appropriate feedback, guidance and development to maximise this most important resource of the company. This programme is designed to equip managers with a firm grasp of planning, managing, developing and evaluating performance for excellent staff performance delivery.

Programme Objectives

• Understand the Performance Management Framework.
• Align corporate KPIs and communicate performance expectations.
• Provide constructive feedback, coaching and performance counselling.
• Engage, appraise & develop staff effectively.

Who Should Attend

• New Managers
• Managers
• Supervisors
• Executive
• Emerging Managers

Methodology

• Face-to-face
• Lecture, group discussion, and etc

Programme Dates

Your Investment

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Programme Overview

Many companies are now spending a larger percentage of their revenue on products and services than they were thirty years ago. Most manufacturers spend around 60% to 70% of their revenue on the supplies that are necessary to keep their business running. Companies are now looking for ways to boost their bottom line through non-traditional approaches. Cutting cost and cringing on spending is no longer the only way out of the morass. New ways must be found, tested and implemented.

Transforming the procurement function requires commitment of management, a rethinking of strategies, a changed approach to concepts, and adoption of new ideas. Challenging, as it may, the approach calls for a total rethink of our past and chart a new pathway to procurement success. It consumes a lot of time, entails breaking down barriers between internal groups, demands a new approach to suppliers, and requires significant investment in resources like people, training, analysis, measurement, technology, and suppliers.

To make a significant impact to the organisation’s future success, procurement’s contribution must be reviewed for lethargy, malaise and inefficient practices. In this course, we will look at some of these problems, understand how to resolve critical issues and pave new pathways to old problems.

Programme Objectives

• Describe transforming procurement from a cost center to value creation.
• Show deep understanding of cost drivers.
• Explain supplier relationship and performance management.
• Practice using technology in transforming procurement.
• Begin to understand spend management and data analytics.
• Moving away from silo thinking to enterprise success.
• Engaging in progressive procurement practices and tools to drive results.

Who Should Attend

• Procurement Staff
• Purchasing Staff
• Supply Chain Staff
• Warehousing Staff
• Inventory Control Staff
• Planning and Materials Professionals
• Suppliers
• Contractors

Methodology

• Face-to-face
• Lecture, group discussion, and etc

Programme Dates

Your Investment

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Programme Overview

An Excel Dashboard serves as a dedicated platform enabling managers and business leaders to monitor essential Key Performance Indicators (KPIs) and make informed decisions. This page incorporates diagrams, tables, and views, all backed by factual data. It's worth noting, however, that not all reports can be classified as dashboards. Dashboard reports furnish administrators with a high-level summary of their company's performance.

Excel, renowned for its capabilities, stands out as an excellent tool for crafting robust dashboards, empowering managers to assess, scrutinise, and receive real-time updates.

Our MS Excel Dashboard Advanced level course focuses on creating dynamic reports, charts, and enhancing data interaction. The dashboards we construct are designed to be flexible and user-friendly, adapting to changes as needed. While the accuracy of the data and reports is paramount, we also emphasize the aesthetics of the dashboard. A well designed and visually appealing dashboard can enhance the overall user experience and comprehension of the data presented.

Objectives

• Utilise Power Query to efficiently restructure and format data into a tabular layout.
• Enhance the comprehensiveness of your Dashboard by employing Excel's analytic tools, such as PivotTables, to dynamically adapt charts based on specific report requirements.
• Create an interactive Dashboard by leveraging Macros and Slicers to engage your data and provide a user-friendly experience.

Who Should Attend

Any personnel that uses Microsoft Excel to analyse and prepare management reports, especially administrative, operational and middle management staff.

Programme Date

Programme Fee

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